Kristin Covalt
Pittsboro,IN
Summary
I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am social and understand the connectivity between positive morale and employee retention.
Overview
11
11
years of professional experience
Work History
Family Case Manager Supervisor
Department Of Child Services
04.2014 - Current
- Participated in community events to promote services and engage with public.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Collaborated with community members to develop and implement service initiatives.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Researched best practices and developed strategies to improve program outcomes.
- Assessed community needs and identified resources for social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
Mileu Supervisor
Damar Services Inc.
04.2012 - 04.2014
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted regular reviews of operations and identified areas for improvement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Collected, arranged, and input information into database system.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor Of General Studies - Minors in English, Speech Pathology And Audiology
Ball State University
Muncie, IN05.2012
Skills
- Confidentiality Requirements
- Team Meetings
- Constructive Feedback
- Community Resources
- Direct Operations
- Effective Listening
- Employee Relations
- Community Service Programs
- HIPAA Regulations
- Group Activities
- Legal Processes
- Child Abuse and Neglect Identification
- Records Management Systems
- Community Organization
- Case Planning and Management
- Statistical Data Gathering
- Performance Improvement
- Client Service
- Performance Plans
- Public Relations
- Customer Satisfaction
- Employee Engagement
Timeline
Family Case Manager Supervisor
Department Of Child Services
04.2014 - Current
Mileu Supervisor
Damar Services Inc.
04.2012 - 04.2014
Bachelor Of General Studies - Minors in English, Speech Pathology And Audiology
Ball State University
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