Kristin Covalt
Pittsboro,IN
Summary
I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am social and understand the connectivity between positive morale and employee retention.
Overview
11
11
years of professional experience
Work History
Family Case Manager Supervisor
Department Of Child Services
Indianapolis, IN
04.2014 - Current
- Participated in community events to promote services and engage with public.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Collaborated with community members to develop and implement service initiatives.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Researched best practices and developed strategies to improve program outcomes.
- Assessed community needs and identified resources for social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
Mileu Supervisor
Damar Services Inc.
Indianapolis, IN
04.2012 - 04.2014
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted regular reviews of operations and identified areas for improvement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Collected, arranged, and input information into database system.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor Of General Studies - Minors in English, Speech Pathology And Audiology
Ball State University
Muncie, IN05.2012
Skills
- Confidentiality Requirements
- Team Meetings
- Constructive Feedback
- Community Resources
- Direct Operations
- Effective Listening
- Employee Relations
- Community Service Programs
- HIPAA Regulations
- Group Activities
- Legal Processes
- Child Abuse and Neglect Identification
- Records Management Systems
- Community Organization
- Case Planning and Management
- Statistical Data Gathering
- Performance Improvement
- Client Service
- Performance Plans
- Public Relations
- Customer Satisfaction
- Employee Engagement
Timeline
Family Case Manager Supervisor
Department Of Child Services
04.2014 - Current
Mileu Supervisor
Damar Services Inc.
04.2012 - 04.2014
Bachelor Of General Studies - Minors in English, Speech Pathology And Audiology
Ball State University