Summary
Work History
Education
Skills
Timeline
Generic

Kristin Cowherd

Harrisburg,NC

Summary

Dynamic Certified Pharmacy Technician with proven expertise at Walgreens in medication oversight and patient education. Recognized for exceptional attention to detail and effective communication, enhancing service delivery and patient satisfaction. Skilled in HIPAA compliance and staff training, consistently fostering a positive environment and ensuring operational excellence.

Work History

Certified Pharmacy Technician

Walgreens
Harrisburg, NC
  • Organized materials efficiently while assisting patients, enhancing service delivery.
  • Inspected and analyzed patient profiles to ensure accurate ordering and effective problem-solving, maintaining high attention to detail.
  • Managed billing processes and resolved insurance issues, facilitating patient access to necessary medications.
  • Counseled patients on health and wellness topics to guide their decision-making with active listening skills.
  • Perform vaccinations and continue to stay up to date with learnings of safety within the workplace.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • File and record sensitive items and documentation.

Manager

VGW
Concord, NC
  • Managed staff and served upwards of 400 consumers daily, enhancing service delivery.
  • Trained staff on POS systems, inventory management, and effective communication techniques.
  • Recognized by owners as one of the top tier customer service performers.
  • Assisted multiple locations as needed, facilitating face-to-face communication and supporting business operations.
  • Conducted daily set-up and managed opening and closing duties to ensure smooth operations.

Business Phone Banker II

Wells Fargo
Charlotte, NC
  • Recognized by management as a top performing banker in customer service, attention to detail, work ethic, and meeting promised time frames.
  • Recognized for ability to quickly establish rapport with customers, building understanding and educating customers while building a loyal clientele.
  • Mentored co-workers to facilitate smoother integration into the company.
  • Participated in committees to enhance workplace morale and diversity initiatives. focused on boosting morale and promoting diversity among co-workers.

Shift Lead Manager

Gamestop
Kannapolis, NC
  • Managed setup, service, and daily operations of store per company guidelines and customer needs; entered orders into POS system; prepared daily sales reports; conducted monthly inventory; performed cash handling and reconciliation functions.
  • Trained and developed new managers' skills while teaching internal operations.
  • Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
  • Streamlined store product selection based on demand and sales analysis, enhancing inventory and selection for guests.

Education

Associate in Applied Science - Medical Laboratory Technology

Central Piedmont Community College

Bachelors of Art - Japanese language, International Studies

University of North Carolina Charlotte

Skills

  • Vaccination services
  • Pharmacy software
  • Medication oversight and storage
  • HIPAA compliance
  • Customer relationship management
  • Inventory and stock management
  • POS systems
  • Reporting and operational oversight
  • Staff training and onboarding
  • Attention to detail
  • Effective communication
  • Quality assurance
  • Conflict management
  • Microsoft PowerPoint and Excel
  • Professional correspondence
  • Patient education

Timeline

Shift Lead Manager

Gamestop

Business Phone Banker II

Wells Fargo

Manager

VGW

Certified Pharmacy Technician

Walgreens

Associate in Applied Science - Medical Laboratory Technology

Central Piedmont Community College

Bachelors of Art - Japanese language, International Studies

University of North Carolina Charlotte
Kristin Cowherd