Kristin Crosnoe
Rolla,Missouri
Summary
Skilled Ophthalmic Technician with thirty years of experience, adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Ophthalmic Technician
Sponsel Eye Experts
03.2010 - Current
- Improved patient care by conducting thorough diagnostic tests and accurately interpreting results for ophthalmologists.
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Optimized appointment scheduling to maximize daily patient flow while maintaining high-quality clinical interactions.
- Provided comprehensive training for junior technicians, fostering a supportive learning environment and improving overall team performance.
- Implemented efficient documentation systems, reducing administrative workload for ophthalmologists and allowing them to focus on direct patient care.
- Collaborated with interdisciplinary teams to develop effective treatment plans tailored to each patient''s unique needs.
- Assisted in minor surgical procedures, ensuring smooth operations and optimal outcomes for patients.
- Promoted a safe work environment by adhering to strict sterilization protocols and infection control measures during all procedures.
- Updated patient records with accurate diagnostic test results, enabling informed decision-making by medical professionals regarding treatments or interventions.
- Facilitated open communication among team members, fostering collaboration between departments that resulted in improved productivity across various functions within the practice.
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Triaged approximately 30 phone calls, emails and faxes from patients and outside contacts and handled in order of importance.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Identified issues during preliminary exam and addressed concerns with physician.
Ophthalmic Medical Technician
Dr. Miriam Friedman
06.2008 - 04.2010
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Supported clinic growth by participating in community outreach events promoting eye health awareness among local residents.
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Education
Associate of Arts - General
The Ohio State University
Columbus, OHBachelor of Arts - English/Psychology
University of Central Missouri
Warrensburg, MO05.1994
Skills
- Clinical Supervision
- Electronic Medical Records
- Ophthalmic Diagnostics
- Patient Education
- Chart Documentation
- Certified Ophthalmic Assistant (COA)
- Physician Assistance
- Patient Care
Certification
JCAHPO Certified ophthalmic assistant & scribe
Timeline
Lead Ophthalmic Technician
Sponsel Eye Experts
03.2010 - Current
Ophthalmic Medical Technician
Dr. Miriam Friedman
06.2008 - 04.2010
Associate of Arts - General
The Ohio State University
Bachelor of Arts - English/Psychology
University of Central Missouri
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