Kristin Cusano
Massillon,OH
Summary
Proactive Engagement Specialist with extensive experience in fostering client relationships and cross-functional collaboration. Developed and implemented innovative strategies to enhance customer engagement and retention. Skilled in client consultation, problem-solving, and appointment scheduling, bringing a detail-oriented approach to improving client satisfaction and brand awareness.
Overview
20
20
years of professional experience
Work History
Engagement Specialist
Omnia Real Estate Services
01.2022 - 08.2023
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
Hairstylist
Famous Hair
05.2003 - 08.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
High School Diploma -
Fairless
Navarre, OH05-2003
Cosmetology License - Cosmetology
R.G. Drage
Massillon, OH05-2003
Skills
- Problem-Solving
- Decision-Making
- Customer Service
- Quick Learner
- Appointment Scheduling
- Client consultation
- Detail-orientated
- Time Management
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Organizational Skills
Timeline
Engagement Specialist
Omnia Real Estate Services
01.2022 - 08.2023
Hairstylist
Famous Hair
05.2003 - 08.2022
High School Diploma -
Fairless
Cosmetology License - Cosmetology
R.G. Drage
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