Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristin N Dean

Wapakoneta

Summary

Dynamic sales support professional with a proven track record at SWD Corporation, excelling in customer service and account management. Recognized for enhancing client satisfaction and driving sales strategies. Adept at financial reconciliation and effective communication, consistently achieving goals and fostering strong client relationships.

Overview

25
25
years of professional experience

Work History

Reservations Coordinator (Remote)

Hotel Planner
Miami
02.2025 - Current
  • Manage customer reservations remotely, addressing and accommodating special requirements.
  • Achieved Agent of the Month award by excelling in confirmed sales and customer support.

Senior Sales Support Specialist

SWD Corporation
LIMA
03.2009 - Current
  • Supported sales team by addressing customer needs and concerns, enhancing client satisfaction.
  • Managed accounts receivable transactions, maintaining precise posting and daily financial reconciliation.
  • Informed customers and sales teams about new products and sales tools, facilitating improved sales strategies.

Sales Manager & Assistant General Manager

Wingate Hotel
LIMA
07.2000 - 02.2006
  • Conducted outside sales to drive business growth and enhance client relationships.
  • Organized and hosted in-house guest receptions to foster positive client engagement and satisfaction.
  • Exceeded ADR targets by strategically promoting room sales.

Education

High School Diploma -

Ada High School
Ada, OH
05-2000

Skills

  • Customer service
  • Sales support
  • Account management
  • Financial reconciliation
  • Product knowledge
  • Data analysis
  • Client outreach
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Relationship management
  • Territory management
  • Sales training
  • Customer order management
  • Order optimization
  • Teamwork and collaboration
  • Customer satisfaction
  • Multitasking Abilities

Accomplishments

  • I received the downtown Lima award for my commitment to the town and bringing in new clients to enjoy our city.
  • I received sales agent of the month with Hotel Planner, for my efforts in sales, positive attitude, and growth within the company.

Timeline

Reservations Coordinator (Remote)

Hotel Planner
02.2025 - Current

Senior Sales Support Specialist

SWD Corporation
03.2009 - Current

Sales Manager & Assistant General Manager

Wingate Hotel
07.2000 - 02.2006

High School Diploma -

Ada High School

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