KRISTIN DYE
Las Vegas,USA
Summary
Dynamic customer service and operations expert with comprehensive experience in clinic management and staff training. Recognized for promoting operational efficiency, client retention, and high-quality service delivery. Actively pursuing a yoga teacher certification to deepen commitment to wellness and exceptional client interactions.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Clinic Manager
Massage Envy Henderson-Anthem
Henderson, USA
06.2025 - Current
- Lead daily front desk operations and supervise staff to ensure high-quality customer service and operational efficiency.
- Coordinate schedules, staffing coverage, supply ordering, and inventory management.
- Facilitated weekly staff meetings to communicate performance expectations and operational updates, fostering team alignment.
- Trained and mentored associates on membership enrollment, gift card sales, and client engagement strategies to enhance service delivery.
- Resolve customer concerns and support client retention through timely problem resolution.
- Organized and supported clinic events and promotional activities to increase community engagement and client participation.
Junior Clinic Manager
Massage Envy Henderson-Anthem
Henderson, USA
02.2023 - 06.2025
- Consistently ranked among top performers in membership sales.
- Supervised front desk operations and monitored employee performance to enhance service quality.
- Reviewed client accounts and resolved service-related concerns to improve client satisfaction.
- Delegated tasks and guided front desk associates to ensure efficient workflow.
Front Desk Associate
Massage Envy Henderson-Anthem
Henderson, USA
04.2022 - 02.2023
- Coordinated appointment scheduling and client communications to enhance customer experience.
- Trained new employees on procedures and customer service standards to ensure consistent service delivery.
- Reviewed scheduling records and maintained data accuracy.
- Maintained clean and tidy facilities to promote a welcoming clinic atmosphere.
Education
Honors Diploma -
Liberty High School
Henderson, NV05-2022
200-Hour Yoga Teacher Certification - undefined
Yoga Renew Online
Skills
- Proficient in clinic management software
- Excel proficiency
- Skilled in data management using Google Sheets
- Experienced with Google Docs
- Market penetration tactics
- Marketing promotions
- Effective team leadership
- Employee development
- Team coordination
- Appointment coordination
- Client relationship management
- Proficient in conflict management
- Service excellence
- Administrative assistance expertise
- Inventory oversight
- Cloud computing solutions
- Team management
Certification
- 200-Hour Yoga Teacher Training (In Progress)
- Yoga & Wellness
- Fitness
- Filmmaking
Languages
American Sign Language (ASL)
Timeline
Assistant Clinic Manager
Massage Envy Henderson-Anthem
06.2025 - Current
Junior Clinic Manager
Massage Envy Henderson-Anthem
02.2023 - 06.2025
Front Desk Associate
Massage Envy Henderson-Anthem
04.2022 - 02.2023
200-Hour Yoga Teacher Certification - undefined
Yoga Renew Online
Honors Diploma -
Liberty High School