Kristin Elliott
Waukesha,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Operation Specialist
Waukesha Metro Transit
10.2006 - Current
- Provided training to junior staff members, contributing to overall team success.
- Ensured compliance with ADA regulations, minimizing risk exposure for the organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and provided backup support for organizational leadership.
- Implemented transportation training ie: one on one training or with bus tours.
- Participated in multiple outreach & community events to spread information & build community relationships & ridership
- Sales of fare media & balancing of sales
- Handled customer inquiries and suggestions courteously and professionally.
Server
The Clarke Hotel
03.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Supervisor
Sprizzo Gallery Caffe'
04.2010 - 03.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Front Desk/Food & Beverage Supervisor
Heart Of America - Comfort Suites Hotel
07.1998 - 10.2006
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
- Oversaw inventory management, minimizing waste and optimizing cost control measures.
- Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Implemented strategies to increase employee morale, leading to improved teamwork and productivity within the department.
Education
Administrative Assistant Program
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Arrowhead High School
Hartland, WISkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience, professional telephone demeanor
- Computer Proficiency
- Money handling abilities and payment processing
- Microsoft Excel
- Microsoft Outlook
Timeline
Server
The Clarke Hotel
03.2019 - 01.2021
Shift Supervisor
Sprizzo Gallery Caffe'
04.2010 - 03.2015
Operation Specialist
Waukesha Metro Transit
10.2006 - Current
Front Desk/Food & Beverage Supervisor
Heart Of America - Comfort Suites Hotel
07.1998 - 10.2006
Administrative Assistant Program
Waukesha County Technical College
High School Diploma -
Arrowhead High School
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