Kristin Fair
Mechanicsville,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 22 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Project Manager
TEKsystems Inc
Richmond, VA
03.2019 - 02.2020
- Interacted with clients to provide timely and relevant status updates.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Inspired team members by fostering positive environment.
- Conducted technical and customer meetings to increase communication and strengthen internal and external relationships.
- Collaborated with team that was tasked with eliminating the use of mainframe applications that were classified as Non-Permitted Technology.
- Modified and directed project plans to meet organizational needs.
Technical Program Manager
Bank Of America
Richmond, Virginia
02.2016 - 06.2017
- Managed an End User Computing Program with seven projects in its portfolio.
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
- Controlled project budget of $2 million through the careful assessment of resource usage and task management to ensure that costs were minimized.
- Prepared bi-monthly program deck for senior management and presented it to a program review forum.
Divestiture Project Manager and Operational Support Lead
Bank Of America
Richmond, Virginia
08.2011 - 06.2017
- Collaborated on over fifteen domestic and/or international divestitures representing Electronic Communications, some involving as many as 1800 divesting individuals.
- Partnered with Information Security to ensure that proprietary information was protected.
- Led project teams through design, construction and launch process.
- Provided operational support for divested individuals that remained on the bank's infrastructure after Legal Day One, the day that the transaction closed.
- Coordinated email transfer events for over 4000 accounts based on the unique requirements specified in each of the unique Transaction Service Agreements.
- Drove team success through shared vision and recognition of quality performance.
Team Manager
Bank Of America
Richmond, VA
06.2010 - 08.2011
- Managed the Secured Messaging Operations team that administered sending of secured messages to individual clients using Sigaba and to partnered companies via Transport Layer Security.
- Supervised a team a team of approximately 20 individuals located in the United States, Costa Rica and India.
- Maintained list of over 1000 Transport Layer Security partners, communicating with them quarterly to verify encryption between all bank and partner email domains.
- Conducted training sessions utilizing WebEx for employees in locations both in the U.S and internationally.
Acquisition Lead
Bank Of America
Richmond, Virginia
03.2001 - 06.2010
- Led a team of employees, contractors and vendors responsible for integrating email messages from the acquired companies' systems onto the bank's Exchange infrastructure.
- Worked closely with the vendor to ensure that Service Level Agreements were being met.
- Hosted meetings with line of business representatives to better understand their email utilization, so that interruption of service during the email transfer event would be minimized.
- Managed the database that was utilized to schedule events and send user communications.
- Conducted a Six Sigma Green Belt project that modified the preparation and distribution of training materials and communications.
Email Engineer
Bank Of America
Richmond, Virginia
03.1998 - 04.2001
- Created new accounts and provided second level user support for email.
- Provided technical support for Lotus Messaging Switch and Exchange email platform.
- Collaborated with stakeholders to address technical issues and develop effective resolutions
Helpdesk Support
Bank Of America
Richmond, VA
07.1995 - 03.1998
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided support for network infrastructure and baseline configurations.
- Logged activities in tracking system to maintain accurate, timely records.
Education
Bachelor of Science - Business Administration
Virginia Commonwealth University
Richmond, VA 08.1988 - 12.1993
Skills
Results-orientedClient-focusedQuick learnerGood listenerTeam playerOperations management
Project Management
Technical Support
Mergers and acquisitions knowledge
Project planning and development
Certification
Six Sigma Greenbelt Certification
Timeline
Project Manager
TEKsystems Inc
03.2019 - 02.2020
Technical Program Manager
Bank Of America
02.2016 - 06.2017
Divestiture Project Manager and Operational Support Lead
Bank Of America
08.2011 - 06.2017
Team Manager
Bank Of America
06.2010 - 08.2011
Six Sigma Greenbelt Certification
12-2005
Acquisition Lead
Bank Of America
03.2001 - 06.2010
Email Engineer
Bank Of America
03.1998 - 04.2001
Helpdesk Support
Bank Of America
07.1995 - 03.1998
Bachelor of Science - Business Administration
Virginia Commonwealth University
08.1988 - 12.1993