Kristin Fillingham

• Actively observed and communicated effectively with diverse clinical staff across the healthcare continuum to better understand their respective roles and responsibilities.
• Participated in daily operational activities such as scheduling, billing and payment, insurance verification and EHR data entry.
• Learned and used technology systems and platforms to assist with daily administrative tasks.
• Effectively assisted in managing a high volume of communication between therapists and patients concurrently with a multi-line telephone system.
• Engaged in statistical data analysis and employed various Excel functions (Ex. Pivot Tables) to extract meaningful reports and useful insights.
• Adhered to clinic policies and protocols, ensuring patient safety and privacy by consistently following established clinic guidelines and HIPAA standards.
• Achieved 240 internship fieldwork hours in close collaboration with the clinic director and office coordinator.

Office Assistant

• Verified invoice details, matched purchase orders with delivery receipts, and processed payments.
• Recorded and reconciled daily cash and credit card transactions using Excel spreadsheets, promptly resolving any financial discrepancies.
• Politely and professionally handled incoming calls, answered client inquiries and accurately forwarded messages to the appropriate staff.
• Cultivated collaborative and respectful partnerships with vendors resulting in improved procurement efficiency and reliability.

FOH Shift Supervisor

• Demonstrated effective communication and leveraged strong interpersonal skills to foster positive and loyal relationships with both guests and fellow staff members.
• Guided and supported team members during high-volume service to deliver exceptional customer experience and seamless team coordination.
• Deescalated and resolved customer conflicts and concerns in a calm and understanding manner.
• Onboarded new employees with training and new hire documentation.

• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company processes and expectations.
• Developed ongoing training initiatives with industry representatives to enhance staff members' product knowledge and poise.
• Complied with health and safety codes, sanitation requirements and licensing regulations.
• Analyzed sales data to better anticipate demand and adjusted purchasing and scheduling decisions accordingly.
• Applied knowledge of forecasting, capacity planning and queuing theory to refine team processes, create sensible workstation layouts and streamline service flow.