Kristin Flyer
Boca Raton
Summary
Results-driven Operations Manager with expertise in order management, vendor relations, and business development. Demonstrated success in enhancing operational efficiency and driving strategic partnerships to achieve significant revenue growth.
Overview
7
7
years of professional experience
Work History
Operations Manager
Duca del Cosma
North Palm Beach
2025.08 - Current
- Directed North American wholesale operations, acting as the primary liaison between retailers, independent sales representatives, logistics providers, and the European headquarters.
- Coordinated complete order lifecycle, encompassing purchase orders, inventory allocation, shipping logistics, returns, and retailer onboarding to streamline operations.
- Managed EDI and Logicbroker integrations, ensuring accurate order processing, inventory management, retailer compliance, and operational efficiency.
- Developed and maintained relationships with major retail partners, including PGA TOUR Superstore, Dick’s Sporting Goods, Golf Galaxy, and leading golf specialty retailers, enhancing brand presence in North America.
- Initiated and secured a strategic collaboration with Urban Outfitters, expanding the brand into the lifestyle retail market and increasing brand visibility beyond the golf industry.
- Operated as the sole employee in the company’s U.S. headquarters, independently handling all sales operations and customer support for the United States and Canadian markets.
- Represented the company at the PGA Merchandise Show in Orlando, Canadian trade shows, and regional trunk shows, strengthening relationships with buyers, distributors, and industry professionals.
- Managed Trustpilot reviews and resolved retailer and consumer inquiries, ensuring exceptional customer service and safeguarding brand reputation.
- Prepared sales reports, supported forecasting, monitored inventory levels, and collaborated with European leadership to improve operational processes and support continued market growth.
Business Development / Head of Digital Marketing
Gary Player Brand
Jupiter
2023.01 - 2025.08
- Led business development initiatives that expanded strategic partnerships, enhancing brand visibility.
- Managed comprehensive digital marketing strategy, overseeing website, social media, email campaigns, and content development to drive engagement.
- Oversaw Amazon and RangeMe accounts, improving product visibility and marketplace performance.
- Coordinated public relations efforts and media communications, cultivating influencer partnerships and executing promotional campaigns to boost outreach.
- Managed vendor relationships, event planning, and operational logistics to support sales and marketing initiatives.
Operations Specialist
Place of Hope
Palm Beach Gardens
2023.08 - 2024.01
- Led daily operations supporting residential facilities, ensuring safe, compliant, and well-maintained living environments.
- Supervised employees, coordinated daily workflows, and collaborated across departments to maintain efficient operations.
- Managed maintenance work orders, conducted property inspections, and implemented preventative maintenance to maintain facility readiness and resolve issues promptly.
- Oversaw vendor and contractor relationships by obtaining quotes, scheduling services, and monitoring project completion to uphold quality standards.
- Coordinated facility improvements, maintenance projects, and capital upgrades while ensuring projects remained on schedule.
- Liaised between residential staff, maintenance teams, and third-party service providers to facilitate seamless facility operations.
- Directed the organization’s IT operations, maintaining technology infrastructure and supporting staff with operational systems and technical needs.
- Assisted with the planning, coordination, and development of new campus construction projects, working closely with contractors, architects, vendors, and leadership to support successful expansion initiatives.
- Ensured compliance with DCF regulations by supporting audits, maintaining documentation, and monitoring operational standards.
- Collaborated with donors and community partners while participating in board meetings and fundraising events to support organizational initiatives and donor engagement.
Head of Operations
Epilfree Non-Laser Hair Removal
Jupiter
2019.08 - 2022.01
- Increased monthly revenue from less than $5,000 to over $100,000 through operational improvements and marketing strategies within one year.
- Directed daily business operations including staff onboarding, scheduling, bookkeeping, inventory management, and vendor relations.
- Oversaw marketing campaigns and social media efforts that enhanced efficiency and boosted customer retention.
- Developed strategic partnerships while coordinating events and managing customer engagement initiatives for business growth.
Education
MBA -
St. Joseph's University
Philadelphia, PASkills
- Order management
- EDI integration
- Inventory management
- Logistics management
- Sales operations
- Vendor management
- Customer relationship management
- Operational strategy
- Strategic planning
- Team leadership
- Management
- Negotiation skills
- Problem solving
Timeline
Operations Manager
Duca del Cosma
2025.08 - Current
Operations Specialist
Place of Hope
2023.08 - 2024.01
Business Development / Head of Digital Marketing
Gary Player Brand
2023.01 - 2025.08
Head of Operations
Epilfree Non-Laser Hair Removal
2019.08 - 2022.01
MBA -
St. Joseph's University