Kristin Follis
Dietary Supervisor
Pasadena
Summary
Results-driven Dietary Supervisor with expertise in food safety, nutritional knowledge, and staff training. Adept at fostering team collaboration and enhancing customer experiences in diverse dietary environments.
Overview
11
11
years of professional experience
Work History
Dietary Supervisor
Sodexo Food Service
Pasadena
10.2019 - Current
- Supervised daily food service operations for diverse dietary needs.
- Trained staff on food safety standards and dietary requirements.
- Collaborated with healthcare professionals to ensure patient nutrition goals.
- Conducted regular inspections of food preparation areas for cleanliness.
- Evaluated performance of Dietary staff members, providing feedback as needed.
- Resolved customer complaints promptly and professionally.
- Assisted in food preparation, including portioning out meals as needed.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Educated new employees on proper facility procedures and policies, following policies.
- Regularly inspected kitchen areas for cleanliness, verifying that surfaces were sanitized according to health code standards.
- Communicated effectively with nursing staff regarding changes in patient diet orders or requirements.
- Ensured compliance with all safety protocols related to food handling and storage procedures.
- Reviewed patient charts to determine any changes in dietary needs or restrictions due to medical conditions.
- Monitored kitchen operations to ensure quality control and sanitation standards were met.
- Provided guidance and supervision to Dietary staff members, ensuring compliance with all applicable regulations.
- Performed administrative tasks such as scheduling shifts, tracking time off requests and completing payroll paperwork.
Assistant Manager
Dennys Resturant
Pasadena
03.2015 - 10.2019
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on service standards and operational procedures.
- Collaborated with kitchen staff to maintain food quality and presentation.
- Handled customer inquiries and resolved complaints effectively.
- Monitored inventory levels and ordered supplies as needed.
- Implemented promotional strategies to enhance customer engagement.
- Ensured compliance with health and safety regulations consistently.
- Coordinated team meetings to address performance and improve service delivery.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
North Shore Senior High School
Houston, TXSkills
- Food safety
- Nutritional knowledge
- Customer service
- Staff training
- Safety procedures
- Team collaboration
- Coordinate schedules
- Business acumen
- Nutritional assessments
- Recruitment
- Cooking
- Cross-training
- Delivery coordination
- Purchasing and procurement
- Food production management
- Staff monitoring
- Diet restriction determination
- Supply coordination
- Cost control
- Food presentation
- Waste reduction
- HACCP compliance
- Food safety regulations
- Allergen awareness
- Nutrition
- Time management
- Staff management
- Problem solving
- Performance evaluation
Languages
Spanish
Professional
Timeline
Dietary Supervisor
Sodexo Food Service
10.2019 - Current
Assistant Manager
Dennys Resturant
03.2015 - 10.2019
High School Diploma -
North Shore Senior High School