Kristin Franklin
Birmingham
Summary
Results-driven communications and customer service professional with expertise in public relations, event planning, and client management. Skilled in coordinating complex events, managing projects from inception to completion, and enhancing customer experiences. Highly organized and detail-oriented, capable of balancing multiple priorities in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Concierge Travel Specialist
Wishes Travel
Birmingham, AL
02.2017 - Current
- Plan and coordinate customized vacations for families and couples.
- Manage all aspects of travel planning, including itineraries, reservations, and client communications.
- Deliver exceptional customer service throughout the planning process.
- Build long-term relationships with clients through personalized services and attention to detail.
- Resolve travel issues efficiently while maintaining a high level of client satisfaction.
Area Director
American Cancer Society
Birmingham, AL
10.2006 - 02.2011
- Directed fundraising initiatives and community outreach programs.
- Planned and managed fundraising events from conception through execution.
- Oversaw budgeting and resource allocation, ensuring financial efficiency in program execution and operations.
- Mentored, trained and recruited volunteers and staff.
- Built partnerships with community leaders, businesses and donors.
Education
Bachelor of Science - Advertising And Public Relations
The University of Alabama
Tuscaloosa, ALSkills
- Customer Service
- Client relations
- Event coordination
- Project Management
- Travel itinerary planning
- Time management
- Problem solving
- Staff management
- Communication
Timeline
Concierge Travel Specialist
Wishes Travel
02.2017 - Current
Area Director
American Cancer Society
10.2006 - 02.2011
Bachelor of Science - Advertising And Public Relations
The University of Alabama