Kristin Glamann
Pewaukee,WI
Summary
Dedicated Scheduling Specialist with over 5 years of experience in managing high-volume communications and streamlining scheduling operations. Proficient in ABA business practices, leveraging strong persuasive communication skills to resolve issues effectively. Committed to optimizing workflows and enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Clinical Staffing Coordinator
Ascension Living Franciscan Place
Brookfield, WI
07.2024 - Current
- Coordinate clinical staffing, and maintain work schedules.
- Track associate attendance, and report issues to department leaders.
- Develop clinical work schedules to ensure sufficient staffing for each shift.
- Coordinate flex schedules to ensure sufficient staffing for each shift.
- Compile data for reporting on financial indicators and staffing-related data.
- Confirm the completion of clinical competency checklists for new hires.
Clinical Scheduling Specialist
Caravel Autism Health
Pewaukee, WI
12.2020 - Current
- Scheduling: Permanent schedules, and scheduling variances. Family guidance. BCBA/Senior meetings. Senior training meetings, PTO, QTPs, and support services.
- Strong organizational skills, with the ability to multitask and meet deadlines.
- Accurately records client and staff cancellations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
- Documentation and reporting.
- Strong attention to detail.
- Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor, and voice.
- Timely execution of scheduling, communication, and task needs that take place at the center.
- Implementing best practices for scheduling, including timely delivery.
- Demonstrates initiative, with the ability to manage self and workload.
- Meeting or exceeding treatment delivery goals (KPIs) as they relate to provider and client utilization, including makeup time.
- Medical terminology knowledge.
- Coordinating the appropriate use of admin time.
- Scheduling trainings, i.e., SafetyCare, Relias, and other compliance requirements.
- Knowledge of HIPAA privacy and security rules and regulations.
- Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
- Organizational skills.
- Onboarding new clients in partnership with Intake, from meet-and-greet to the first day of ABA.
- Displays professionalism and represents the organization in a professional manner.
- Support additional in-market centers with scheduling operations, as needed.
- Greet all clients and families as they arrive at our clinics.
- Answer phones and respond to or forward requests and/or information.
- Experience working with multi-line phone systems and office machines, such as copiers, postage machines, and fax machines.
- Facilitates the timely and accurate flow of communication between the clinic and Caravel's corporate support functions.
- Conflict Resolution.
- New hire, day one welcome, and center orientation as needed.
- Facilitating daily operations, cleanliness, team building, logistics, supply management, and organization of the center.
Production Worker
PS Seasoning & Spices Inc.
Iron Ridge, WI
01.2020 - 11.2020
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Examined incoming materials and compared them to documentation for accuracy and quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documented production information via daily system logs, and discussed non-conformance issues with management.
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
- Resolved inventory issues quickly to maintain productivity goals.
- Maintained maximum organization and productivity by properly sorting project components on worktables.
- Reviewed production schedules, and streamlined processes.
FT Team Member
Menards
Williston, ND
09.2018 - 05.2019
- Maintained records related to sales, returns, and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs.
- Implemented up-selling strategies, such as recommending accessories and complementary purchases, to boost revenue.
- Tracked stock using the company's inventory management software.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with clients to maintain relationships, and provide customers with thorough support and guidance.
- Educated customers on promotions to enhance sales.
Computer Technician & Front Office Receptionist
Fox Computer & Networking
Waupun, WI
08.2016 - 06.2018
- Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed all customers with a friendly greeting, answered general questions, gathered the nature of their visit, and directed them to specific offices.
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Key Holder, Education Coordinator, Sales Associate
JoAnn Fabrics & Crafts
Beaver Dam, WI
12.2012 - 07.2016
- Leveraged knowledge of budget and educational designs to facilitate the development of cost-effective educational programs.
- Maintained records related to sales, returns, and inventory availability.
- Oversaw opening and closing operations for the store in compliance with company policies and procedures.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Directed and supervised employees.
- Assisted with, and oversaw, truck delivery and truck unloading.
- Oversaw incoming and outgoing FedEx and UPS deliveries and shipments.
- Handled tax-exempt, special orders, and DU logs.
Owner/Operator, Massage Therapist & Bodyworker
Holistic Healing Massage Therapy LLC
Waupun, WI
05.2009 - 12.2013
- Oversaw daily operations and management of the business.
- Assessed clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.
- Conferred with clients about medical history and problems with stress or pain to determine how massage would be most beneficial.
- Maintained clients' treatment records, and designed long-term care programs for return customers.
- Provided clients with guidance and information about techniques for postural improvement, stretching, relaxation, and rehabilitative exercises.
- Massage and knead the muscles and soft tissues of the body to provide treatment for medical conditions, injuries, and wellness maintenance.
- Prepare and blend oils, and apply blends to clients' skin.
- Maintain complete and accurate client records.
Education
National Certification - Massage Therapy & Bodywork
Lakeside School of Massage Therapy
Milwaukee, WI7 2008
High School Diploma -
Waupun Area Senior High School
Waupun, WI5 2006
Skills
- Strong organizational skills with the ability to multi-task and meet deadlines
- Strong attention to detail
- Experience working with multi-line phone systems and office machines, including copiers, postage machines, and fax machines
- Displays professionalism and represents the organization in a professional manner
- Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor, and voice
- Demonstrates initiative, with the ability to manage self and workload
- Knowledge of HIPAA privacy and security rules and regulations
- Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines
- Medical terminology knowledge
- Recordkeeping strengths
- Administrative support
- Office administration
- Customer/client relations
- Professional demeanor
- Documentation and reporting
- Conflict resolution
- Organization skills
- Self-motivated
Timeline
Clinical Staffing Coordinator
Ascension Living Franciscan Place
07.2024 - Current
Clinical Scheduling Specialist
Caravel Autism Health
12.2020 - Current
Production Worker
PS Seasoning & Spices Inc.
01.2020 - 11.2020
FT Team Member
Menards
09.2018 - 05.2019
Computer Technician & Front Office Receptionist
Fox Computer & Networking
08.2016 - 06.2018
Key Holder, Education Coordinator, Sales Associate
JoAnn Fabrics & Crafts
12.2012 - 07.2016
Owner/Operator, Massage Therapist & Bodyworker
Holistic Healing Massage Therapy LLC
05.2009 - 12.2013
National Certification - Massage Therapy & Bodywork
Lakeside School of Massage Therapy
High School Diploma -
Waupun Area Senior High School