Kristin Gonzalez
Manager Of Operations
Chattanooga,Tennessee
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing insight and understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Business Manager & Marketing Director
Chattanooga Hair Station
Chattanooga, United States
03.2023 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Organize Ad campaigns to gain more media traffic and attract more business.
Business Owner/Operator
All City Barber Co LLC
Chattanooga, TN
06.2016 - 03.2020
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed CRM initiatives by creating interpersonal communication and customer service for clientele of 1,500+.
- Worked with local business initiatives to create print and online advertisements to bring in new customers.
- Studied market to determine optimal pricing of goods and services to capitalize on emerging opportunities.
- Created and monitored promotional approaches through Sqaureup to increase sales and profit levels.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Optimized team hiring, training and performance.
- Recruited and hired over10 staff members throughout business development.
- Evaluated suppliers to maintain cost controls and improve operations.
Senior Hairdresser
Level 10 Salon Chattanooga
Chattanooga, TN
12.2014 - 07.2016
- Retained and served clientele of business as individual service provider.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Increased salon profit by 30% through creating and marketing Wedding Hairstyling services.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Assistant Hairstylist/Front Desk Manager
Aspen Salon And Spa
Chattanooga, TN
05.2014 - 12.2014
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Responded to customer service inquiries, both in-person and by telephone.
- Managed at least 30 customer calls daily, as well as email inquires.
- Welcomed guests and focused on providing positive and memorable experience.
- Increased customer service ratings through service & initiating reviews.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA 05.2008 - 05.2012
Some College (No Degree) - Business Administration And Management
Cosumnes River College
Sacramento, CA 02.2012 - 06.2012
Licensed Trade - Cosmetology Education
Federico Beauty Institute
Sacramento, CA 05.2012 - 05.2013
Some College (No Degree) - Business Administration And Management
Chattanooga State Community College
Chattanooga, TN 01.2014 - 01.2015
Skills
Social media management
Leadership
Detail oriented
Time Management
Great Communication
Customer Service
Marketing and advertising
Customer relations specialist
Business Development
Business administration
Staff Management
Schedule & calendar planning
Timeline
Business Manager & Marketing Director
Chattanooga Hair Station
03.2023 - Current
Business Owner/Operator
All City Barber Co LLC
06.2016 - 03.2020
Senior Hairdresser
Level 10 Salon Chattanooga
12.2014 - 07.2016
Assistant Hairstylist/Front Desk Manager
Aspen Salon And Spa
05.2014 - 12.2014
Some College (No Degree) - Business Administration And Management
Chattanooga State Community College
01.2014 - 01.2015
Licensed Trade - Cosmetology Education
Federico Beauty Institute
05.2012 - 05.2013
Some College (No Degree) - Business Administration And Management
Cosumnes River College
02.2012 - 06.2012
High School Diploma -
Cosumnes Oaks High School
05.2008 - 05.2012