Kristin Graham
Gorham,ME
Summary
Skilled Team Leader with experience in supervising, training, and motivating staff. Strengths include time management, improving staff productivity, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
9
9
years of professional experience
Work History
Occupational Therapy Team Leader
Encompass Health/ NERH-Portland
Portland, ME
08.2015 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Healthcare Management
Quinnipiac University
Hamden, CT05-2014
Bachelor of Science - Occupational Therapy
University of New England
Biddeford, Maine05-1998
Skills
- Evaluating Employee Work
- Problem-Solving
- Onboarding and Orientation
- Coaching and Mentoring
- Complaint resolution
- People Management
- Teamwork and Collaboration
- Overseeing Daily Activities
Timeline
Occupational Therapy Team Leader
Encompass Health/ NERH-Portland
08.2015 - Current
MBA - Healthcare Management
Quinnipiac University
Bachelor of Science - Occupational Therapy
University of New England
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