Kristin Greenwood
LEE'S SUMMIT,MO
Summary
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
23
23
years of professional experience
Work History
Office Manager
Eastport Chiropractic
02.2025 - Current
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted chiropractor with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, the doctor and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendar.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
Office Manager
Klinginsmth Chiropractic
02.2022 - 01.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
Office Manager
Integrity Above All, LLC
04.2017 - 04.2022
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Designed office space and worked with suppliers and contractors.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Created organized filing system to manage company documents.
Dental Assistant/Front Office
William E Luther DDS
05.2002 - 11.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted in the implementation of new office software systems, leading to improved efficiency in daily tasks and overall workflow management.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Hickman Mills High School
Kansas City, MOAssociate of Arts - General Studies
Metropolitan Community Colleges
Kansas City, MOCertificate - Medical Billing
US Career Institute
Lee's Summit, MOSkills
- Customer service
- Denial management
- Electronic health record software
- Insurance verification
- Billing and collection procedures
- Effective multitasking
- Strong work ethic
- Attention to detail focus
Timeline
Office Manager
Eastport Chiropractic
02.2025 - Current
Office Manager
Klinginsmth Chiropractic
02.2022 - 01.2025
Office Manager
Integrity Above All, LLC
04.2017 - 04.2022
Dental Assistant/Front Office
William E Luther DDS
05.2002 - 11.2012
Hickman Mills High School
Associate of Arts - General Studies
Metropolitan Community Colleges
Certificate - Medical Billing
US Career Institute
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