Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Haley Powers

Summary

Experienced and dedicated Medical Assistant and Receptionist thriving in fast-paced clinical and office environments. Strong understanding of schedule management, record keeping, front desk operations, and direct patient care. Consistently delivering exceptional results throughout a more than twenty-year career. Adapting seamlessly to diverse personalities and committed to providing efficient and compassionate support to patients, customers and staff.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Complete Family Care
05.2021 - Current
  • Manages high call volumes, directing calls to appropriate employees while maintaining a polite and professional demeanor.
  • Coordinates patient scheduling, check-in, check-out, verifies insurance eligibility and demographics and updates patient health history.
  • Engages with diverse patient population including children ages birth to eighteen and adults of all ages with care and compassion.
  • Demonstrates expertise in suture/staple removal, performing EKGs, phlebotomy, injection administration ensuring accuracy in each procedure.
  • Sanitizes, restocks and organizes exam rooms and medical equipment.

Medical Assistant

Baptist Health Hardin - Plastic & Reconstructive Surgery
04.2017 - 02.2021
  • Obtained patient history, reason for visit, measured vital signs and recorded information in EMR.
  • Verified that all lab results, diagnostic reports, and specialty reports from labs and other medical providers were received back on patients and given to physician for review.
  • Was responsible for the set-up, break-down and sterilization of two exam rooms, one procedure room and one aesthetic room.
  • Reviewed patient medical history, current medications and obtained surgical clearance from their primary care physicians or other specialists prior to scheduled surgical procedures.
  • Assisted physician with numerous in office procedures such as skin cancer excision, lipoma or cyst excision, Botox/Dysport injections, Juvederm injections, chemical peels, suturing of lacerations, etc.
  • Educated patients in the use of ZO Skin Health Products.

Medical Assistant

Kentuckiana Allergy, Asthma & Immunology
09.2013 - 04.2017
  • Obtained patient medical history, reason for visit, measured vital signs, performed Pulmonary Function testing and recorded information in EMR.
  • Obtained consent for and performED IgE Skin Testing, read test results and recorded results EMR for Physician review.
  • Refilled medications electronically with Physician approval and completed Prior Authorizations for medications when necessary.
  • Prepared allergy serum and administered injections.
  • Spoke with patients about symptom management and demonstrated the use of emergency medications for anaphylactic shock and asthma exacerbation.

Medical Assistant

Norton Healthcare Immediate Care Centers
03.2012 - 08.2014
  • Obtained patient history, reason for visit, measured vital signs and recorded information in EMR.
  • Worked closely with the physician(s) in the clinical setting, assisted with direct patient care, and served as the clinical liaison between physician and patient and between physician and the office staff.
  • Was responsible for promoting communication among all care providers, patients and office staff regarding the care plan for the patient as defined by the attending physician.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Surgical Assistant

Dr. Elisa Pape DMD
03.2011 - 09.2013
  • Was responsible for the set-up, break-down and sterilization of surgical suites and exam rooms.
  • Assisted Periodontist with complex dental surgeries such as Gingival Grafts, Crown Lengthening procedures, Dental Implant placement, etc.
  • Processed and mounted dental x-rays.
  • Was responsible for using an Autoclave to sterilize all surgical equipment.
  • Documented vital signs, reviewed medical/dental history, and reviewed surgical consent and postoperative instructions with all patients prior to surgical procedures.

Office Manager

Benchmark Family Services
10.2006 - 06.2009
  • Managed high call volumes, directing calls to appropriate employees while maintaining a polite and professional demeanor.
  • Coordinated patient scheduling, check-in, check-out, verified insurance eligibility and demographics and updated patient health history.
  • Engaged with diverse patient population including children ages birth to eighteen and adults of all ages with care and compassion.
  • Demonstrated expertise in suture/staple removal, performing EKGs, phlebotomy, injection administration ensuring accuracy in each procedure.
  • Sanitized, restocked and organized exam rooms and medical equipment.

Education

Associate Of Applied Science -

Brown Mackie College
Louisville, KY
06.2011

High School Diploma -

Meade County High School
Brandenburg, KY
05.1998

Skills

  • Office Administration
  • Customer Service
  • Records Management
  • EMR / EHR
  • Direct Patient Care
  • HIPAA Compliance
  • Time Management
  • Experienced in working with diverse populations of all ages

Certification

  • BLS Provider (CPR, AED), expires 11/2026

Timeline

Medical Assistant/Receptionist

Complete Family Care
05.2021 - Current

Medical Assistant

Baptist Health Hardin - Plastic & Reconstructive Surgery
04.2017 - 02.2021

Medical Assistant

Kentuckiana Allergy, Asthma & Immunology
09.2013 - 04.2017

Medical Assistant

Norton Healthcare Immediate Care Centers
03.2012 - 08.2014

Surgical Assistant

Dr. Elisa Pape DMD
03.2011 - 09.2013

Office Manager

Benchmark Family Services
10.2006 - 06.2009

Associate Of Applied Science -

Brown Mackie College

High School Diploma -

Meade County High School

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Kristin Haley Powers