Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kristin Katz

Customer Experience, Clerical Assistant
Staten Island,NY

Summary

Self motivated professional possessing creative mindset and patient and empathetic personality. Eager to contribute to team success through hard work, creative problem solving, attention to detail, and excellent organizational skills. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and proactively communicative.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

JRC Colorbooks
Staten Island, NY
05.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Aids in the design and editing of yearbooks using Pictavo editing software; helps to educate clients to become proficient in the software.
  • Responds efficiently and accurately to customer inquiries, resolve unique and recurring complaints, ensure excellent standards, and maintain high customer satisfaction.
  • Keeps physical files and digitized records organized for easy updating and retrieval.

Project Intern

Grenadier Realty
Brooklyn, NY
06.2019 - 08.2019
  • Scanned company files and digitizing office records during office location move. Tracked and organized records while transitioning to digital format.
  • Organized materials and completed various clerical tasks.

Brand Ambassador

TheatreMama
Manhattan, NY
05.2019 - 08.2019
  • Provided customer service using extensive knowledge of the Theatre promotions assigned to that day (i.e Chicago the Musical, Waitress the Musical, Pips Island).
  • Maintained positive attitude and brand experience in the face of varying climates, difficult customers, and other challenges faced working in fast paced Time Square location.

Survey Interviewer

Stat. Inc
NY, NY
05.2019 - 06.2019
  • Seasonal project
  • Surveyed passengers on public transportation throughout New York City about their routes, route complications, transfers, and service improvement suggestions.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Observed participants and recorded results accurately on an IPad.

Education

Bachelor of Arts - Acting

SUNY Purchase
Purchase, NY
08.2016 - 05.2020

Skills

Customer relations

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Interests

Theatre, Preforming Arts

Plants

Mental Health Awareness

Social Justice

Timeline

Project Intern

Grenadier Realty
06.2019 - 08.2019

Brand Ambassador

TheatreMama
05.2019 - 08.2019

Survey Interviewer

Stat. Inc
05.2019 - 06.2019

Customer Service Representative

JRC Colorbooks
05.2017 - Current

Bachelor of Arts - Acting

SUNY Purchase
08.2016 - 05.2020

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Kristin KatzCustomer Experience, Clerical Assistant