Kristin Linne

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained confidentiality of information regarding clients and company.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Organized, maintained and updated information in computer databases.
• Scheduled office meetings and client appointments for staff teams.

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
• Communicated with insurance companies to obtain pre-authorizations for treatment.
• Scheduled appointments with specialists on behalf of clients.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Processed referral requests from patients, doctors and other health care professionals.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Medicaid Travel and Pre Authorization
• Specimen
• Labeled and prepared specimens for shipment to laboratory facilities.
• Completed in-house testing procedures for quick results.
• Printed results reports and submitted for review.
• Prepared samples for analysis by performing complex sample preparation tasks.
• Analyzed results using analytical software and created reports.

Caregiver

• Transported individuals to events and activities, medical appointments, and shopping trips.
• Provided safe mobility support to help patients move around personal and public spaces.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted patients with self-administered medications.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Scheduled daily and weekly care hours for client caseload.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored clients' overall health and well-being and noted significant changes.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.