Kristin Lopez
Pleasanton,CA
Summary
Results-oriented hospitality professional dedicated to creating a welcoming and personalized guest experience. Demonstrated ability to quickly expand knowledge and excel in a dynamic industry. Passionate about delivering exceptional service in the world of wine, food, and coffee. Motivated self-starter eager to embrace new challenges and continuously improve. Known for strong work ethic, adaptability, and outstanding interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Inklings Coffee and Tea
10.2024 - Current
- Greeting and communicating with customers and colleagues to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
LLS
Vim and Vigor Fitness
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
- Developed strong relationships with clients, fostering trust and loyalty to the business.
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service Representative
Last Bottle Wines
12.2020 - 08.2024
- Managed between 60-80 incoming emails a day on average.
- Consistently met or surpassed daily performance expectations by delivering prompt responses to client inquiries, addressing account queries, and maintaining a high level of order accuracy.
- Handled client relationships by liaising with a range of leading courier services like FedEx, UPS and GLS.
- Provided essential coordination between office and warehouse staff to swiftly implement last minute changes to orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Jessup Cellars
06.2017 - 03.2020
- Facilitated wine sales via phone and email while supporting tasting room staff with guest relations, wine tastings, and sales on the weekends.
- Closely collaborated with the office staff to provide seamless support in handling important administrative duties.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Supervisor
Bouchon Bakery
05.2015 - 06.2017
- Managed opening and closing duties while leading team as key holder.
- Trained and supervised new employees across different roles and shifts
- Effectively handled conflict situations with employees, customers, and management resulting in favorable resolutions for all parties involved.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
High school diploma -
Faith Learning Center
Napa, CA06.2010
Skills
- Administrative Support
- Customer Relations
- Professional telephone demeanor
- Account updating, and data entry
- Organization
- Leadership
- Communication
- Opening and closing duties
- POS Systems
- New Hire Training
- Cash Register Operation
- Team Leadership
- Safe Food Handling
Certification
- Food Handlers License
- ABC licensed
Timeline
Barista
Inklings Coffee and Tea
10.2024 - Current
LLS
Vim and Vigor Fitness
10.2024 - Current
Customer Service Representative
Last Bottle Wines
12.2020 - 08.2024
Administrative Assistant
Jessup Cellars
06.2017 - 03.2020
Supervisor
Bouchon Bakery
05.2015 - 06.2017
High school diploma -
Faith Learning Center
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