Kristin Mackrell
Lorain,OH
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
26
26
years of professional experience
Work History
General Manager
Olive Garden
04.1998 - 12.2023
- Held managers and team members accountable for meeting operational guidelines, brand standards, customer service expectations, and company policies
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Evaluated performance of associates and mentored underperforming managers and employees on ways to improve
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels
- Managed employee and manager performance through disciplining, coaching, and counseling.
Kitchen Manager
Winking Lizard
11.2015 - 10.2017
- Led by example and continuously coached staff to elevate team performance
- Upheld strict standards for food production, product rotation, and presentation to customers
- Managed food and supply ordering and monitored procedures for compliance with health code requirements
- Verified completion of time and temperature logs to check proper cooking and holding temperatures.
Executive Chef
Sweet Melissa's
08.2014 - 10.2015
- Planned, organized, and supervised daily culinary operation of restaurant and catering services
- Reduced waste 25% by improving inventory control and consistently rotating products
- Estimated the needed levels of foods and supplies to make the correct weekly orders
- Created new recipes to offer a unique menu.
Education
Certificate - Medical Assistant
Sanford Brown
Middleburg Heights, OH05.2010
High School Diploma - Academics
North Olmsted High School
North Olmsted, OH05.1998
Skills
- Account Management
- Vendor Sourcing
- Contract Negotiations
- Branding
- P&L Management
- Expense Control
- Schedule Management
- Loss Prevention
- Financial Administration
- Quality Management
- Staff Supervision
- Operations Oversight
Timeline
Kitchen Manager
Winking Lizard
11.2015 - 10.2017
Executive Chef
Sweet Melissa's
08.2014 - 10.2015
General Manager
Olive Garden
04.1998 - 12.2023
Certificate - Medical Assistant
Sanford Brown
High School Diploma - Academics
North Olmsted High School
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