KRISTIN MANNING
Killeen
Summary
Elevated MWR Fitness Center's client satisfaction through innovative process improvements and mentorship, showcasing exceptional problem-solving and teamwork skills. Achieved notable client retention rates at Urban Nirvana by leveraging reflective listening and customer service excellence. Proven track record in enhancing operational efficiency and client relationships, underscored by adept multitasking and administrative prowess.
Developed skills in client communication and therapeutic techniques in a wellness-focused environment. Seeking to transition into a new field, leveraging expertise in creating personalized client care plans and fostering a relaxing atmosphere. Dedicated to applying these transferable skills in dynamic new role.
Overview
12
12
years of professional experience
Work History
Lead Licensed Massage Therapist
MWR Fitness Center
06.2024 - Current
- Improved overall clinic efficiency by implementing a streamlined client intake process, resulting in reduced wait times and higher customer satisfaction.
- Mentored junior therapists in proper techniques and best practices, fostering a culture of continuous learning within the team.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Strengthened team cohesion by organizing regular staff meetings focused on sharing insights about current industry trends as well as addressing any challenges faced together.
Massage Therapist
Urban Nirvana
05.2021 - 06.2023
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences, resulting in positive reviews and increased word-of-mouth referrals.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
Massage Therapist
Massage Envy
10.2019 - 04.2021
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
ROI Medical Records Specialist
Medicopy
07.2018 - 10.2019
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
Massage Therapist
Michelle Lea Massage Therapy
08.2012 - 05.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive client relationships through professional communication and follow-up to increase satisfaction and build rapport.
- Delivered exceptional customer service experiences, resulting in positive reviews and increased word-of-mouth referrals.
Education
Medical Administrative Assistant
Martinsburg College
Martinsburg, WV01-2019
Licensed Massage Therapy
Northern Virginia School of Ther Massage
Falls Church, VA08-2012
Skills
- Professional ethics
- Administrative procedures
- Reflective listening
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Attention to detail
Timeline
Lead Licensed Massage Therapist
MWR Fitness Center
06.2024 - Current
Massage Therapist
Urban Nirvana
05.2021 - 06.2023
Massage Therapist
Massage Envy
10.2019 - 04.2021
ROI Medical Records Specialist
Medicopy
07.2018 - 10.2019
Massage Therapist
Michelle Lea Massage Therapy
08.2012 - 05.2018
Medical Administrative Assistant
Martinsburg College
Licensed Massage Therapy
Northern Virginia School of Ther Massage
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