Kristin Mathews
San Angelo,TX
Summary
Creative Senior Account Executive with experience ranging from technical knowledge to superior customer service. Dedicated to meeting customers' needs through strategic planning and client relationship management. Offering 12 years of experience supporting technical clients. Highly skilled in delivering results and driving performance initiatives while increasing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Accountant
SJT Commercial Development, LLC.
10.2022 - Current
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Used advanced software to prepare documents, reports, and presentations.
- Modified comprehensive reporting to reflect changing financial structure.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Certified Debt Specialist
National Debt Relief
07.2021 - 08.2022
- Analyzed customer financial records to determine appropriate payment plan.
- Collaborated with other departments to verify customer compliance with payment plans.
- Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained high volume of calls and met demands of busy and productive group.
Senior Account Executive
CalTech
07.2008 - 06.2021
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated closely with product development teams, providing valuable feedback and insights from clients to inform future product enhancements.
- Developed, maintained and utilized diverse client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Negotiated prices, terms of sales and service agreements.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
Sales Associate
Time Clock Plus
01.2007 - 06.2008
- Engaged in friendly conversation with customer to better uncover individual needs.
- Solved customer challenges by offering relevant products and services.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Zales The Diamond Store
08.2006 - 01.2007
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Bachelor of Arts - Music/Communications
Angelo State University
San Angelo, TX08.2006
Skills
- ConnectWise proficient
- Sales strategies implementation
- Budget development
- Pipeline management
- Customer relationship development
- Revenue generation
Timeline
Accountant
SJT Commercial Development, LLC.
10.2022 - Current
Certified Debt Specialist
National Debt Relief
07.2021 - 08.2022
Senior Account Executive
CalTech
07.2008 - 06.2021
Sales Associate
Time Clock Plus
01.2007 - 06.2008
Sales Associate
Zales The Diamond Store
08.2006 - 01.2007
Bachelor of Arts - Music/Communications
Angelo State University
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