KRISTIN M DOVICSAK
Sales Leader
Pittsburgh,PA
Summary
Goal-oriented leader looking to build upon skills and tackle new responsibilities. Committed to driving gains in revenue and cultivating outstanding relationships with existing customers and new prospects, while investing in talent building highly engaged and successful teams. Skilled in contract negotiation, strategic planning, forecasting, and key account management.
Overview
26
26
years of professional experience
Work History
Regional Sales Director
Clearent by Xplor
09.2023 - Current
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Managed sales team of 9 employees.
- Coordinated full sales operations within assigned region.
- Drove customer acquisition efforts by leveraging extensive industry network and employing effective cold-calling techniques.
- Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
Business Banking Center Manager, Vice President
PNC Bank
01.1999 - Current
Sales Development Officer, Vice President
First Commonwealth Bank
01.1999 - Current
Sales Instructor
First Commonwealth Bank
01.1999 - Current
Licensed Financial Sales Consultant
PNC Bank, NA
01.1999 - Current
Merchant Services Market Manager, Senior Vice President
PNC Bank
07.2019 - 08.2023
- Leader, Coach, Partner working with sales team to support and influence payments conversations to increase opportunities sighted, sales, and outcomes in Merchant Services
- Deliver hands-on coaching and mentoring to individuals and teams by supporting the business banking cash flow conversation, strategically positioning wholistic solutions
- Partner with sales leaders to coach and develop outcomes specific to participation and pipeline management
- Minimize risk and protect stakeholder interests through appropriate planning, compliance, and engaging operations analytics and principles to measure performance and progress
- Instrumental in managing a full-scope financial support operation, providing clients bottom-up support and driving career development opportunities to facilitate individual and team success
- Engage customers to identify challenges and business needs and develop sound solutions through sales recommendations and business referrals to partners where appropriate
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
Healthcare Business Banking Sales Manager, Senior Vice President
PNC Bank
11.2020 - 08.2021
- Coached and supported bankers through re-entry into BAU from full time PPP Support
- Lead team to a more strategic and proactive approach to partnership and team engagement with partners
- Helped to facilitate and support the roll out of the Healthcare Payment Specialist
Regional Manager
PNC Bank
04.2017 - 10.2019
- Deliver superior leadership to a diverse team of financial sales personnel by identifying and executing training and professional development activities that enforced best-in-industry practices, PNC expectations, and comprehensive banking, account management, and customer service procedures
- Grew customer relationships and share of wallet by promoting needs-based recommendations for financial services
- Facilitate a cohesive, unified team environment that centers on career growth, driving employees to career promotions as well as management positions
- Cultivated success within the region in sales outcomes within a region that was underperforming in all key categories
- Combined comprehensive financial and business acumen with leadership and operations expertise to engage investment components to drive significant business opportunities within one year of hire
- Delivered new clients and significant growth in new investment revenue
Licensed Market Leader
PNC Bank, NA
06.2015 - 04.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Securities Products and assigned duties.
- Oversaw day-to-day activities spanning multiple regions, partnered with bank branch employees, fostering an inspiring atmosphere to optimize employee sales participation.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
Business Banking Center Manager, Vice President
PNC Bank
07.2006 - 06.2015
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Education
Retail Management -
Bradford School of Business
Pittsburgh, PASkills
- Business & Financial Analyses
- Consultative Sales
- Executive Leadership
- Financial Operations & Oversight
- Institutional Relations
- Strategic & Tactical Planning
- Business Development
- Performance Analysis
- Compliance
- Risk Management
- Regional Sales Oversight
- Customer Relationship Management
- Managing quota
- Key Account Management
Professional Development
- Executive Presence
- 2014 SWPA Leadership Development Council Graduate
- Strength Finders: Activator, Adaptability, Relator, Communication, Belief
- Stephen Covey: Time Management Course and The 7th Habit
- Communication Styles: How to Communicate Successfully
References
- Janet Z., Sr. VP, Sales and Service Manager, Kristin is passionate, driven, persistent, and determined. Her written communications skills are second to none. She takes pride in her ability to hold people accountable as well as having them self-discover their own potential.
- Theresa R., VP, Sales Service & Support Manager, Your engagement, your commitment to growing your team, and your focus on developing your employees, are just a few things that I can think of that make you the leader you are.
Timeline
Regional Sales Director
Clearent by Xplor
09.2023 - Current
Healthcare Business Banking Sales Manager, Senior Vice President
PNC Bank
11.2020 - 08.2021
Merchant Services Market Manager, Senior Vice President
PNC Bank
07.2019 - 08.2023
Regional Manager
PNC Bank
04.2017 - 10.2019
Licensed Market Leader
PNC Bank, NA
06.2015 - 04.2017
Business Banking Center Manager, Vice President
PNC Bank
07.2006 - 06.2015
Business Banking Center Manager, Vice President
PNC Bank
01.1999 - Current
Sales Development Officer, Vice President
First Commonwealth Bank
01.1999 - Current
Sales Instructor
First Commonwealth Bank
01.1999 - Current
Licensed Financial Sales Consultant
PNC Bank, NA
01.1999 - Current
Retail Management -
Bradford School of Business
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