ROSALIE DOTTIN

• • Negotiate payments and collect on merchant's delinquent ACH return balances with 80% monthly recovery.
• • Prepare daily journal entry spreadsheets and key settlement adjustments for submission to accounting department.
• Close delinquent accounts and notify appropriate departments.
• • Participate in Loss Committee's monthly meeting to decision write-off balances.
• • Assign delinquent accounts to outside collection agencies and monitor collection progress.
• • Work closely with legal counsel on intake, handling and response to UCC liens, IRS and State levies for merchant accounts.

• Maintained accurate records of all collection activities and enhanced collect efficiency by streamlining processes.
• Facilitated cross-functional initiatives with Risk, Sales Support and Customer Service departments aimed at improving internal communication and feedback on risky accounts.
• Actively participated in industry conferences and workshops to stay current on best practices in debt collection and Risk Management.
• Implemented processes improvement within collections department by regularly soliciting feedback from team and incorporated changes based on their recommendations.

• Supervised staff of 4 collectors, monitored phone calls and letters, performed administrative record keeping of weekly payroll and lead and motivated the collection staff to accomplish their goals and special projects.

• Assigned and monitored collection accounts placed with outside collection agencies.

• Handled Bankruptcy notices, Summons, State and IRS Levies.

• Assist the Accounting department with reconciliation of Loss recovery balances.

• Initiated average of 30 outbound collection calls for payment resolution.
• Re-billed merchants for ACH Returns balances.
• Placed, removed and monitored merchant's funds held in Diverted Merchant Account.
• Provided reconciliation to merchants for diverted batches held in QM/Diverted and released overages.
• Prepared delinquent account for placement with outside collection agencies.
• Communicated with Sales, Customer Service and Risk departments on collection related issues.