Kristin Merrill
Hesperia,CA
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
Hesperia, CA
10.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customer's homes or locations.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Sales Advisor
Katie's Cleaning Service
Victorville, CA
01.2020 - 09.2021
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Increased sales by offering advice on purchases and promoting additional products.
Fitness Coach
Self
Hesperia, CA
01.2019 - 03.2021
- Modified workout plans according to fitness levels and medical considerations.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
Sales Representative
ACME Technologies
Rialto, CA
01.2018 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Western Governor's University
Salt Lake City, UT05.2024
Skills
- Customer Service
- Loyalty Programs
- Sales Proficiency
- Accurate Money Handling
- Attention to Detail
- Verbal and Written Communication
- Upbeat and Outgoing Attitude
- Organization and Planning
Timeline
Instacart Shopper
Instacart
10.2021 - Current
Sales Advisor
Katie's Cleaning Service
01.2020 - 09.2021
Fitness Coach
Self
01.2019 - 03.2021
Sales Representative
ACME Technologies
01.2018 - 01.2019
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Western Governor's University