Kristin Michelle Cott
San Antonio,TX
Summary
Healthcare account management and client services professional with 5+ years of experience supporting customer relationships, account documentation, service delivery, issue resolution, reporting, cross-functional coordination, and process improvement in fast-paced healthcare environments. Skilled in maintaining trusted client relationships, responding to service requests, resolving open issues, tracking account activity, preparing reports, analyzing trends, supporting operational efficiency, and partnering with internal teams to meet customer expectations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Delivery Manager, Team Lead
eTeam
San Antonio, TX
07.2023 - 12.2023
- Led healthcare staffing service delivery support, managing Salesforce updates, client communication, onboarding coordination, compliance tracking, account documentation, workflow follow-up, and issue resolution.
- Coordinated with internal departments to address client concerns, resolve workflow issues, maintain accurate records, and support account management activities.
- Supported reporting, account updates, and operational follow-up to improve visibility, service delivery, and client satisfaction.
Senior Client Services Consultant
RightSourcing (Magnit)
San Diego, CA
11.2022 - 01.2023
- Managed MSP healthcare staffing operations for major client accounts, coordinating requisition workflows, supplier communication, reporting updates, client deliverables, issue escalation, and account performance follow-up.
- Reviewed account activity, open needs, fulfillment progress, compliance barriers, and reporting trends to identify issues, recommend solutions, and improve operational efficiency.
- Built and maintained long-term working relationships with client stakeholders, suppliers, and internal teams to support service quality, customer satisfaction, and process improvement initiatives.
Supplier Account Manager I & II / Account Coordinator
AMN Healthcare
San Diego, CA
11.2018 - 11.2021
- Supported healthcare account management by maintaining customer relationships, coordinating service requests, tracking open needs, resolving issues, and partnering with internal teams to support customer expectations and service delivery.
- Maintained accurate account documentation, candidate activity updates, onboarding follow-up, reporting, and workflow notes across VMS/internal systems to support account visibility and operational efficiency.
- Partnered with recruiters, suppliers, account teams, and client stakeholders to resolve open issues, improve process follow-up, and support retention through responsive service.
- Recognized with Lifesaver of the Year and as a two-time Rising Star Award recipient for service, responsiveness, accuracy, and operational coordination.
Education
Bachelor of Arts - Anthropology
University of California, Los Angeles (UCLA)
Los Angeles, CASkills
- Account Management
- Customer Relationships
- Client Services
- Customer Service
- Service Requests
- Open Order Issue Resolution
- Account Reviews
- KPI Tracking
- Reporting
- Process Improvement
- Operational Efficiency
- Cross-Functional Coordination
- Internal Stakeholder Communication
- Customer Retention Support
- Account Documentation
- Trend Analysis
- Issue Resolution
- Excel
- PowerPoint
- Word
- Outlook
- Healthcare Operations
Accomplishments
- First-ever Supplier Account Manager at AMN Healthcare.
- Lifesaver of the Year and two-time Rising Star Award recipient at AMN Healthcare.
- Supported MedStar Health, one of AMN Healthcare’s top five accounts.
- Trusted account support resource for Henry Ford Health through RightSourcing/Magnit.
- Recognized at eTeam for creating a new service delivery tracking process.
- Selected Business of Fashion Internship Program participant with Nordstrom luxury retail experience.
- Q2 Top Sales Performance winner at Athleta; exceeded credit enrollment goals by 65%.
Certification
- Google Data Analytics Professional Certificate – January 2023
- Google Project Management Professional Certificate – January 2025
Timeline
Service Delivery Manager, Team Lead
eTeam
07.2023 - 12.2023
Senior Client Services Consultant
RightSourcing (Magnit)
11.2022 - 01.2023
Supplier Account Manager I & II / Account Coordinator
AMN Healthcare
11.2018 - 11.2021
Bachelor of Arts - Anthropology
University of California, Los Angeles (UCLA)
Additional Experience
San Antonio Family Physicians — Front Desk Operations Coordinator
San Antonio, TX | January 2026 — Present (On-Site)
- Support healthcare operations through high-volume patient communication, scheduling, documentation updates, insurance follow-up, provider message routing, and accurate records management in a fast-paced medical office.
Baptist Hospital Westover Hills - Patient Care Associate (MedSurg/Tele)
San Antonio , TX | April 2025 – December 2025 (On-Site)- Supported patient care and unit operations in a fast-paced MedSurg/Tele hospital setting, assisting clinical staff with patient needs, communication, documentation support, daily workflow, and patient information updates in Cerner.
Athleta / Gap Inc. — Sales Associate/Brand Ambassador
San Antonio, TX | December 2023 – April 2025 (On-Site)- Delivered high-volume customer service, managed competing priorities, and earned Q2 Top Sales Performance for exceeding customer engagement and credit card enrollment goals.