Kristin Michener
Randallstown,MD
Summary
Compassionate and detail-oriented nursing student expected to graduate in May 2027, with 2+ years of experience as a Valet Operations Manager and a strong background in hospitality and administrative support. Skilled in leadership, customer service, and working in high-pressure environments requiring professionalism and quick decision-making. Eager to gain experience in a hospital setting to build clinical skills and support a seamless transition into a registered nursing role upon graduation. Committed to providing high-quality care, teamwork, and excellent patient service.
Overview
5
5
years of professional experience
Work History
Operations Manager
Abovepar Valet
Baltimore, MD
01.2024 - Current
- Oversee daily valet operations, ensuring efficient service and high customer satisfaction
- Supervise, train, and schedule valet staff to maintain proper coverage
- Handle customer concerns professionally and resolve issues quickly
- Coordinate with property management and clients to ensure smooth operations
- Maintain reports, payroll information, and staff performance records
- Ensure compliance with safety procedures and company policies
Office Administrator
4 Oaks Physical Therapy
Hunt Valley, MD
08.2022 - 01.2023
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Front Office Coordinator/Executive Assistant
United Source One - Us1
08.2021 - 01.2022
- Coordinated CEO and CFO's schedule by booking and rescheduling appointments and balancing workloads.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned monthly birthday luncheons and holiday parties to boost employee retention and morale.
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MD05.2027
High School Diploma -
The Community College of Baltimore County
Essex, MD05.2022
Skills
- Patient Care Support
- Vital Signs & Basic Clinical Skills (student level)
- Electronic Health Records familiarity
- Customer Service & Patient Communication
- Team Leadership & Staff Supervision
- Time Management in High-Stress Environments
- Medical Office & Administrative Experience
- HIPAA Awareness
- Scheduling & Documentation
- Microsoft Office & Computer Systems
- Conflict Resolution
- Strong Work Ethic & Reliability
- Ability to Prioritize Tasks
- Professional Communication
- Team Collaboration
References
Available upon request.
Timeline
Operations Manager
Abovepar Valet
01.2024 - Current
Office Administrator
4 Oaks Physical Therapy
08.2022 - 01.2023
Front Office Coordinator/Executive Assistant
United Source One - Us1
08.2021 - 01.2022
Associate of Science - Nursing
The Community College of Baltimore County
High School Diploma -
The Community College of Baltimore County