Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Miller

North Fort Myers,FL

Summary

Versatile professional with significant expertise in cocktail development and event coordination. Proven leadership and problem-solving abilities enhance team performance and customer satisfaction. Committed to delivering exceptional experiences through innovative solutions.

Overview

18
18
years of professional experience

Work History

Managing Bartender

Deck Corp
Cape Coral, Florida
05.2007 - 10.2021
  • Supervised daily bar operations and ensured adherence to company standards.
  • Trained and mentored new bartenders on techniques and customer service skills.
  • Developed cocktail recipes and maintained updated drink menus for customer satisfaction.
  • Implemented efficient workflows to enhance staff productivity during peak hours.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with management on promotional events and staff scheduling strategies.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments using point of sale systems accurately and efficiently.
  • Kept updated on trends related to craft cocktails and specialty drinks in order stay competitive.
  • Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
  • Verified identification from customers who appeared underage.
  • Hired, trained, scheduled, evaluated, and supervised bar staff members.
  • Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
  • Developed effective strategies for increasing customer satisfaction and loyalty.
  • Coordinated events such as happy hours, special promotions, and private parties.
  • Communicated customer orders to bar staff and kitchen personnel, ensuring accuracy.
  • Managed opening and closing duties which included counting money in registers and setting up workstations.
  • Enforced safety rules within the bar environment to protect customers from harm.
  • Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Balanced daily registers and generated sales reports for management.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted guests with friendliness and professionalism.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Stocked service stations with ice, napkins and straws.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Filled and served various beverages for customers.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Greeted frequent visitors by name and explained new promotions.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Stocked displays with new and transferred merchandise.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Manager/Small Business Owner

Miller's Contractor Service
Cape Coral, Florida
08.2003 - 01.2010
  • Managed daily operations and team schedules for construction projects.
  • Coordinated communication between clients, subcontractors, and team members.
  • Oversaw compliance with safety regulations and company policies on-site.
  • Conducted regular inspections to ensure quality of workmanship and materials.
  • Facilitated training sessions for new employees on safety protocols and procedures.
  • Developed project timelines and monitored progress against deadlines.
  • Resolved conflicts between team members to maintain a positive work environment.
  • Implemented inventory management practices for tools and materials on-site.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed daily operations and logistics for construction and contracting projects.
  • Coordinated schedules and resources for various client projects and services.
  • Developed relationships with suppliers to ensure timely delivery of materials.
  • Oversaw customer inquiries and provided exceptional service to clients.
  • Handled budgeting and expense tracking for project management purposes.
  • Oversaw daily operations of small business including customer service and financial management.
  • Set pricing structures according to market analytics and emerging trends.
  • Implemented efficient processes for ordering inventory and tracking deliveries.

Education

High School Diploma -

North Country High School
Newport, VT
05-1989

Skills

  • Cocktail recipe development
  • POS system operation
  • Inventory management
  • Staff training
  • Customer order communication
  • Event coordination
  • Customer relationship management
  • Problem solving
  • Professional demeanor
  • Upselling strategies
  • Service-oriented mindset
  • Handling difficult customers
  • Courteous
  • Team player attitude
  • Identification verification
  • Outgoing personality

Timeline

Managing Bartender

Deck Corp
05.2007 - 10.2021

Manager/Small Business Owner

Miller's Contractor Service
08.2003 - 01.2010

High School Diploma -

North Country High School

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