Jolie Guevara
Saline,MI
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
The Deck
05.2025 - 08.2025
- Provided exceptional customer service by taking orders and addressing guest inquiries.
- Assisted in food and beverage preparation to ensure timely service delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to streamline order processing during peak hours.
- Handled customer complaints professionally, resolving issues to maintain positive relationships.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Pints And Quarts Gastro Pub
10.2024 - 05.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Communicated effectively with kitchen and waitstaff to enhance service efficiency.
- Handled guest inquiries and concerns, delivering exceptional customer service.
Concessions Shift Lead
Trinity Health Arena
09.2022 - 04.2025
- Supervised daily operations of concessions stand, ensuring adherence to health and safety regulations.
- Trained and mentored team members on customer service best practices and efficient food handling.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the venue.
- Implemented process improvements that enhanced service speed and reduced customer wait times.
Food Runner
Dockers Waterside Restaurant & Marina
05.2022 - 09.2024
- Delivered food and beverages promptly to tables, ensuring high customer satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of service areas, enhancing dining experience.
- Assisted in training new food runners on operational procedures and service standards.
- Communicated effectively with servers to coordinate timely order delivery and special requests.
Education
Bachelor of Science - Biology, Health, And Society
University of Michigan
Ann Arbor, MI05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Supply restocking
Accomplishments
- 30 hours of clinical job shadowing across various departments at Trinity Health Hospital in Muskegon, MI.
- 4 hours of shadowing Dr. Jawed in the nephrology department at University of Michigan Hospital.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
The Deck
05.2025 - 08.2025
Restaurant Hostess
Pints And Quarts Gastro Pub
10.2024 - 05.2025
Concessions Shift Lead
Trinity Health Arena
09.2022 - 04.2025
Food Runner
Dockers Waterside Restaurant & Marina
05.2022 - 09.2024
Bachelor of Science - Biology, Health, And Society
University of Michigan