Open To Work
Kristin Miyagishima
Summary
Detail-oriented Audit & Compliance Support Specialist with 15+ years of experience in banking, AML/BSA compliance, and high-volume financial operations. Proven track record of ensuring audit readiness, regulatory adherence, and risk mitigation across transaction processing and account management functions. Skilled in AML alert triage, discrepancy investigation, and documentation control, with a strong ability to identify anomalies and support internal/external audits. Advanced user of Salesforce CRM and financial systems to maintain data integrity, streamline workflows, and support compliance reporting.
Overview
23
23
years of professional experience
Work History
Enrollment Services Associate
Carrington College
Remote, CA
10.2024 - 03.2026
- Managed a high-volume pipeline of 150+ accounts weekly, ensuring complete and compliant documentation aligned with federal and institutional regulations.
- Achieved 100%–115% of monthly performance targets while maintaining audit-ready records and zero compliance deficiencies.
- Conducted detailed data reviews to identify discrepancies and reduce documentation errors, improving data accuracy and integrity.
- Leveraged Salesforce CRM to track account activity, reducing processing cycle time and improving workflow efficiency.
- Maintained 100% compliance with documentation standards, supporting internal audit requirements and reporting accuracy.
Member Services Specialist III
Golden 1 Credit Union
Hanford, CA
01.2020 - 09.2024
- Processed high-volume transactions and loan applications (200+ daily) with zero compliance violations.
- Investigated complex account discrepancies, identifying risk indicators and potential fraud patterns, supporting AML monitoring efforts.
- Maintained detailed case documentation to ensure audit readiness and successful compliance reviews.
- Delivered service across multi-channel interactions (phone, digital, in-person) while maintaining strict accuracy standards.
- Achieved 90%+ customer satisfaction scores while resolving sensitive financial and compliance-related issues.
- Collaborated with compliance and lending teams to strengthen internal controls and resolve audit findings.
- Proactively identified service gaps and risk exposure, contributing to improved member retention and reduced operational risk.
Call Center Representative
Alta Resources
Brea, CA
10.2018 - 09.2019
- Managed 80+ daily customer interactions, documenting all activity in Salesforce CRM for compliance tracking.
- Investigated and resolved service issues while ensuring accurate case documentation and escalation procedures.
- Improved first-call resolution rates through detailed issue analysis and structured problem-solving.
- Supported compliance by maintaining complete and traceable customer interaction records.
Mortgage Loan Originator
American Advisors Group
Orange, CA
04.2017 - 12.2017
- Evaluated borrower financials to ensure loan eligibility and regulatory compliance with federal lending standards.
- Maintained end-to-end loan documentation, ensuring audit-ready files and adherence to compliance requirements.
- Partnered with underwriting teams to identify inconsistencies and mitigate risk exposure.
Lead Teller Operations Specialist
JP Morgan Chase Bank, NA
Azusa, CA
08.2003 - 03.2017
- Supervised daily branch operations, ensuring adherence to internal controls, audit standards, and regulatory policies.
- Managed cash operations with zero discrepancies across multiple teller stations, demonstrating strong control discipline.
- Identified and escalated suspicious transactions in alignment with AML and compliance procedures.
- Trained and mentored staff on fraud prevention, audit controls, and regulatory compliance, improving team accuracy and risk awareness.
- Resolved escalated customer issues while safeguarding financial assets and compliance standards.
Education
Master of Arts -
California State University, Fullerton
Fullerton, CABachelor of Arts -
California State University, Fullerton
Fullerton, CASkills
- Audit Support & Audit Readiness
- BSA / AML Compliance & Monitoring
- Transaction Monitoring & Analysis
- Risk Identification & Mitigation
- KYC / Customer Due Diligence (CDD)
- Suspicious Activity Escalation (SAR Support)
- Regulatory Compliance (Federal & State)
- Internal Controls & Documentation Accuracy
- Case Management & Reporting
- Data Analysis & Pattern Recognition
- Salesforce CRM & Financial Systems
- High-Volume Operations Management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$79000/yr - $200000/yrTimeline
Enrollment Services Associate
Carrington College
10.2024 - 03.2026
Member Services Specialist III
Golden 1 Credit Union
01.2020 - 09.2024
Call Center Representative
Alta Resources
10.2018 - 09.2019
Mortgage Loan Originator
American Advisors Group
04.2017 - 12.2017
Lead Teller Operations Specialist
JP Morgan Chase Bank, NA
08.2003 - 03.2017
Master of Arts -
California State University, Fullerton
Bachelor of Arts -
California State University, Fullerton