Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Moncrease

Mayfield Heights

Summary

Registered nurse with over 17 years of nursing experience. Direct patient care including NICU, home care case management, inpatient case management, and remote triage. Extensive experience and expertise in computer technology, having worked with various systems including Epic. Able to effectively communicate with patients, clients, and colleagues. Experience with quality monitoring including conducting quarterly quality monitoring in current nursing role.

Overview

16
16
years of professional experience

Work History

Telephone Triage RN

Cleveland Clinic
06.2023 - Current
  • Accept telephone calls from patients with varying levels of acuity and types of medical concerns
  • Assess clients based on patient’s own evaluation, concerns, and responses to questions.
  • Make medical appointments and referrals to physicians, community resources, specialists, or other agencies.
  • Utilize EMR to access patient records remotely and to review a database of possible conditions, relatable signs and symptoms, and evidence-based treatments.
  • Determine necessary follow-up for medical diagnoses and symptoms over the phone.
  • Provide clear patient information, thorough patient education, and recommendations for the next steps to take.

RN TRANSITIONAL CARE COORDINATOR

Hillcrest Hospital
04.2022 - 03.2023
  • Coordinated discharge planning, care facilitation, barrier identification, and referrals for patients to safely transition to the next level of care
  • Communicated with other members of the healthcare team and outside agencies to ensure that patients have what they need at discharge
  • Worked directly with Utilization Management to ensure that health care services are being administered with quality, cost-efficiency, and within compliance

Telehealth Triage Nurse

MetroHealth System
01.2010 - 03.2022
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.

Education

BSN -

Ohio University, NURSING
Athens, Cleveland, Ohio
12.2021

Associate of Applied Science - Nursing

Cuyahoga Community College
Cleveland, OH
08.2005

BA - COMMUNICATION

Cleveland State Universtiy
Cleveland, Ohio
2002

Skills

  • Extensive experience in using EMR and reviewing patient records
  • Case Management
  • Strong customer service skills including working collaboratively with physicians, nurses, insurance companies, healthcare facilities, and patients to produce the best, most cost efficient patient outcome
  • Autonomous

Timeline

Telephone Triage RN

Cleveland Clinic
06.2023 - Current

RN TRANSITIONAL CARE COORDINATOR

Hillcrest Hospital
04.2022 - 03.2023

Telehealth Triage Nurse

MetroHealth System
01.2010 - 03.2022

BSN -

Ohio University, NURSING

Associate of Applied Science - Nursing

Cuyahoga Community College

BA - COMMUNICATION

Cleveland State Universtiy

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