Julie Wagenhurst
Fleetwood,PA
Summary
Experienced Registered Nurse with over 29 years of experience in Nursing. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Telephone Triage RN
US Digestive Health/Regional Gastroenterology Associates
Wyomissing, PA
05.2023 - Current
- Documented patient interactions accurately in electronic health record systems.
- Educated patients on self-care techniques and medication adherence strategies.
- Collaborated with healthcare providers to ensure continuity of care for patients.
- Streamlined triage processes, enhancing response times for urgent cases.
- Developed training materials to improve efficiency in telephone triage protocols.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Participated in continuing education opportunities to stay current with industry best practices and enhance professional growth as a Telephone Triage Registered Nurse.
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Evaluated patient histories, complaints, and current symptoms
Registered Nurse
Bayada Pediatrics Home Health
Wyomissing, PA
08.2015 - 02.2023
- Provided compassionate nursing care to medically fragile children in home settings.
- Identified health issues while at home care visits and contacted patient's physician to discuss best method for resolution.
- Tracked patients' progress through careful reporting and documentation at each visit.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising Clinical Manager.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Responded to patient requests with appropriate clinical and personal assistance.
- Evaluated patient histories, complaints and current symptoms.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Administered medications to client (oral and GT/JT) and monitored response to medications.
- Recorded details regarding therapies to keep patient charts updated.
Registered Nurse
Reading Hospital
West Reading PA
09.1996 - 12.2014
- Provided direct patient care, stabilized patients and determined next course of action in specialty areas of cardiac, respiratory and renal conditions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Administered medications via oral, IV, GT/JT and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Monitored patient reactions to drugs and carefully documented findings.
- Organized and managed care of patients undergoing various therapies and procedures including, but not limited to, peritoneal dialysis.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Provided exceptional care to high-acute patients needing complex care such as trach/ventilator management, extensive wound care and rehabilitation.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Led successful team comprised of RNs, LPNs and ancillary staff.
Education
RN Diploma - Nursing
Reading Hospital School of Nursing
West Reading, PA06-1996
Skills
- Patient Care Assessment
- Patient Condition Monitoring
- Monitoring Vital Signs
- Diet and Nutrition
- Accurate Documentation
- Compassionate and Caring
- Medical Supply Management
- Pulmonary Conditions; adult trach/vent
- Peritoneal Dialysis
- Medication Side Effect Knowledge
- Patient and Family Advocacy
- Nursing Assignments
- Telemetry
- Therapeutic Facilitation
- Acute and Chronic Pain
- Specimen Results Interpretation
- Delegation and Motivation
- Infection Control Procedures
Skills
- Pain Prevention
- Test Interpretations
- Patient Admission
- Healthcare Personnel Supervision
- Needs Assessment
- Pharmacologic Intervention
- Clear Patient Communication
Timeline
Telephone Triage RN
US Digestive Health/Regional Gastroenterology Associates
05.2023 - Current
Registered Nurse
Bayada Pediatrics Home Health
08.2015 - 02.2023
Registered Nurse
Reading Hospital
09.1996 - 12.2014
RN Diploma - Nursing
Reading Hospital School of Nursing