Tanner Ortiz
Groveland
Summary
Dedicated Registered Nurse with over six years of Emergency Department experience as a Patient Care Technician and Unit Secretary, and more than four years as a Registered Nurse. Known for staying composed under pressure and providing clear, compassionate guidance in fast-paced clinical settings. Blending strong critical-thinking skills with Disney’s spirit of exceptional guest service, I strive to create safe, supportive, and reassuring experiences for every individual. Committed to continuous learning, teamwork, and bringing a touch of warmth and positivity to every interaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telephone Triage RN
Cleveland Clinic
08.2025 - Current
- Perform comprehensive patient assessments via telephone to determine urgency and appropriate level of care using clinical judgment and standardized triage protocols.
- Provide evidence-based health education, symptom management, and self-care instructions to patients and families.
- Prioritize incoming calls, coordinate with physicians and other healthcare providers, and facilitate referrals or emergency interventions as needed.
- Accurately document assessments, nursing interventions, and patient outcomes in electronic health records (EHR) in compliance with HIPAA and organizational standards.
- Deliver compassionate, patient-centered care while maintaining efficiency in high-volume call environments.
- Utilize critical thinking and communication skills to manage diverse patient populations, including pediatric, adult, and geriatric callers.
- Support continuity of care by ensuring appropriate follow-up and reinforcing patient understanding of care plans.
ER Registered Nurse
Cleveland Clinic/ Martin Health
01.2021 - 08.2025
- Worked with a dedicated team to serve the community in the Emergency Department setting.
- Proficient in electronic documentation and EMR systems, ensuring accurate and timely charting in compliance with legal and clinical standards.
- Strong knowledge of triage protocols and clinical guidelines, with proven ability to identify red flags and escalate care appropriately to avoid delays in treatment.
- Expert in rapid, high-pressure clinical decision-making, leveraging 4+ years of emergency department experience to assess symptoms and prioritize patient care accurately.
- Acted as a Preceptor to assist in training new onboarding nurses or novice nurses.
- Recipient of the DAISY Award for Extraordinary Nurses.
- Assists as an EMR super user in the Emergency Department.
ER Patient Care Technician
Cleveland Clinic/ Martin Health System
04.2014 - 12.2020
- Phlebotomy, Triage, EKG’s, Blood Glucose Levels, ADL’s, Orthopaedic Splinting, Nursing support.
- Awarded the Guardian Angel, an honor where patients are able to donate to the hospital on behalf of the exemplary care of specific staff members.
Personal Trainer
Hard Exercise Works
08.2010 - 11.2012
- Contributed to the operation of a clean, friendly and well maintained health club.
- Counseled clients on proper nutrition and exercise habits.
- Administered fitness assessments, fat measurements, blood pressure and Nutrition.
Education
Firefighter and EMT Programs -
Indian River State College
Fort Pierce, FLAssociate Degree of Nursing - undefined
Indian River State College
Fort Pierce, FL12.2020
Skills
- Reliable and Responsible: proactive in patient care and teamwork
- Strong Analytical Skills: capable of assessing conditions and implementing appropriate interventions
- Resourceful: quick to implement solutions to complex situations
- Professional: experienced in providing care to people from all backgrounds and cultures
- Multifaceted: meets diverse needs while remaining sensitive to unique circumstances for each patient every time
- Proficient: experienced in a wide range of clinical procedures and well versed in patient care modalities
- Patient communication
- Clinical assessment
- Symptom assessment
- Patient instruction
Certification
- Certified Firefighter in the State of Florida
- EMT License
- Certificate of completion of a 24 clock hour Hazmat Awareness class
- Emergency Vehicle Operations Course Certificate of completion
- American Heart Association BCLS (CPR and AED), ACLS, and PALS for the Healthcare provider
- Licensed Registered Nurse in the State of Florida with Application current for compact licensure
- NIH Stroke Certified
Guardian Angel Award and Daisy Award
Recipient of the DAISY Award for Extraordinary Nurses, a national honor recognizing nurses who deliver exceptionally compassionate, skillful, and patient-centered care.
Honored with the Guardian Angel Award, a recognition bestowed by grateful patients who donate to the hospital foundation in appreciation of exceptional, compassionate care.
Timeline
Telephone Triage RN
Cleveland Clinic
08.2025 - Current
ER Registered Nurse
Cleveland Clinic/ Martin Health
01.2021 - 08.2025
ER Patient Care Technician
Cleveland Clinic/ Martin Health System
04.2014 - 12.2020
Personal Trainer
Hard Exercise Works
08.2010 - 11.2012
Associate Degree of Nursing - undefined
Indian River State College
Firefighter and EMT Programs -
Indian River State College