- Watching Movies and TV Shows
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Music
- Animal Care
- Reading
- Volunteering at local animal shelters and rescue organizations
- Spending time with my family and traveling with them
Kristin N. Cook
Parrish,FL
Summary
To be an asset to your company and to maximize my potential in the company. While promoting professionalism and values and is consistent with their training, philosophies, and expectations of their employees.
Overview
36
36
years of professional experience
Work History
Customer Loyalty Representative
Verizon Wireless
Tampa, FL
04.2018 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Facilitated customer retention by providing personalized support and solutions to enhance loyalty.
- Collaborated with cross-functional teams to streamline processes, enhancing overall operational efficiency.
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Actively listened to customers'' concerns while empathizing with their situation, leading to higher levels of satisfaction.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
Store Manager
Olympia Sports
South Paris, ME
11.1996 - 11.2017
- Led daily store operations, ensuring optimal inventory management and product availability.
- Trained and mentored staff on customer service excellence and sales techniques.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
General Office Assistant
Animal Health Clinic
Bourne, MA
01.1990 - 01.1996
- Managed appointment scheduling for client consultations and follow-ups.
- Processed patient records and maintained accurate file systems.
- Coordinated communication between veterinary staff and clients efficiently.
- Managed incoming calls and emails, directing them to appropriate personnel for prompt responses.
- Streamlined administrative processes for increased productivity and reduced time spent on repetitive tasks.
Private E-2
United States Army
Fort Leonard Wood, MO
03.1995 - 10.1995
- Completed Basic training
- Squad Leader in Basic and in AIT (Advanced Individual Training)
- Honorable Discharge
Education
Pre-veterinarian
Mt Ida College
Newton, MA01.1996
Basic courses
Cape Cod Community College
Barnstable, MA01.1994
High School Diploma - undefined
Bourne High School
Bourne, MA01.1994
Skills
- Conflict resolution
- Process optimization
- Cross-functional collaboration
- Empathy in service
- Goal oriented
- Call center experience
- Data entry proficiency
- Customer service background
- Teamwork
- Multitasking capacity
- Excellent communication skills
- Customer retention
- Team leadership
- Employee motivation
Interests
Timeline
Customer Loyalty Representative
Verizon Wireless
04.2018 - Current
Store Manager
Olympia Sports
11.1996 - 11.2017
Private E-2
United States Army
03.1995 - 10.1995
General Office Assistant
Animal Health Clinic
01.1990 - 01.1996
Basic courses
Cape Cod Community College
High School Diploma - undefined
Bourne High School
Pre-veterinarian
Mt Ida College