Kristin Norton
Salt Lake City,UT
Summary
Experienced and dedicated customer service and retail management professional with over 15 years of leadership experience. Known for building strong, lasting relationships with customers and staff through empathy, communication and genuine care. Passionate about creating positive experiences and fostering team environments that drive loyalty and satisfaction. Returning to the workforce with a renewed enthusiasm and a proven record of reliability, people skills and hands on management success.
Overview
16
16
years of professional experience
Work History
Store Manager
Maurices
02.2004 - 11.2007
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented visual merchandising standards to maximize product visibility and sales performance.
Assistant Manager
Eddie Bauer
04.2001 - 02.2004
- Assisted in training new staff, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Store Manager
Maurices
07.1998 - 01.2001
- Managed scheduling and staffing, optimizing labor costs while maintaining service levels.
- Fostered a positive team environment, promoting collaboration and high morale among staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Maurices
05.1992 - 07.1998
- Analyzed sales data to identify trends, driving inventory management and merchandising strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - General Studies
Dixie College
St. George, UTHigh School Diploma -
Dixie High School
St. George, UTSkills
- Excellent Customer Service
- Organized and Efficient
- Effective Leader, Dynamic Trainer
- Resourceful Problem Solver
- Talented Merchandiser
- Skilled Interviewer
Timeline
Store Manager
Maurices
02.2004 - 11.2007
Assistant Manager
Eddie Bauer
04.2001 - 02.2004
Store Manager
Maurices
07.1998 - 01.2001
Store Manager
Maurices
05.1992 - 07.1998
No Degree - General Studies
Dixie College
High School Diploma -
Dixie High School