KRISTIN O’HARA
Whiting,IN
Summary
Results-driven manager with extensive experience in fast-paced environments, consistently demonstrating strong leadership and team-building skills to drive organizational success. Highly motivated and dedicated to continuous growth and professional development, with a proven track record of loyalty and commitment. Recognized as a proactive problem solver and self-starter who excels with minimal supervision. Committed to delivering results through strategic thinking and effective collaboration.
Overview
17
17
years of professional experience
Work History
Clinic Manager
Franciscan Physician Network
Munster, IN
01.2023 - Current
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care delivery.
- Developed and implemented strategic initiatives to enhance patient satisfaction and overall clinic performance.
- Managed staff recruitment, training, and development to build a high-performing healthcare team.
- Coordinated financial management activities, including budgeting, forecasting, and expense control.
Practice Manager III
Specialty Physicians of Illinois
Olympia Fields, IL
09.2019 - 01.2023
- Overseeing more than 20 clinical staff and physicians at a time
- Ordering/budgeting medical and office supplies
- Processing invoices
- Implementing patient satisfaction measures, quality measures
- Implement and oversee new processes and protocols
- Creating and posting new positions
Office Supervisor
Specialty Physicians of Illinois
Olympia Fields, IL
10.2018 - 09.2019
- Scheduling providers and support staff
- Using EPIC to maintain provider schedules and templates
- Using EPIC to run reports
- Timekeeping and payroll
- Scheduling staff meetings
- Interviewing and onboarding new candidates
Team Lead
Specialty Physicians of Illinois
Olympia Fields, IL
01.2017 - 10.2018
- Scheduling support staff
- Attending operational meetings
- Timekeeping/attendance tracking
- Monitor workqueues
Clinical Manager
South Suburban Family Health
Frankfort, IL
07.2009 - 01.2017
- Scheduling support staff
- Monitor workqueues
- Ordering/budgeting medical and office supplies
Education
Medical Assisting Program -
Westwood College
Calumet City, IL05-2006
Associates in Science - undefined
South Suburban College
South Holland, IL05-2003
High School Diploma - undefined
Thornton Fractional South
Lansing, IL06-2001
Skills
- Physician Best Practices
- Multi-site Operations
- Clinical Experience
- Quality Measures
- Space planning
- Process Improvement
- Scheduling
- Kronos timekeeping
- Budgeting
- Decision-making
Timeline
Clinic Manager
Franciscan Physician Network
01.2023 - Current
Practice Manager III
Specialty Physicians of Illinois
09.2019 - 01.2023
Office Supervisor
Specialty Physicians of Illinois
10.2018 - 09.2019
Team Lead
Specialty Physicians of Illinois
01.2017 - 10.2018
Clinical Manager
South Suburban Family Health
07.2009 - 01.2017
Associates in Science - undefined
South Suburban College
High School Diploma - undefined
Thornton Fractional South
Medical Assisting Program -
Westwood College