Kristin Ong
MURRIETA,CA
Summary
Results-driven Pricing Analyst with expertise in process improvement, compliance, and stakeholder communication. Proven ability to manage multiple projects while ensuring regulatory accuracy and operational efficiency.
Overview
18
18
years of professional experience
Work History
Pricing Analyst
The Hartford
04.2023 - Current
- Coordinate regulatory filing projects from planning through completion while ensuring critical deadlines are consistently met.
- Partner with actuarial, legal, compliance, product management, and state filing teams to coordinate priorities across multiple business functions.
- Manage numerous concurrent projects within a fast-paced, deadline-driven environment.
- Track project milestones, proactively identify risks, and communicate status updates to internal stakeholders.
- Improve operational workflows and documentation to support more efficient filing processes.
- Collaborate across departments to resolve issues, remove roadblocks, and maintain project momentum.
- Ensure regulatory documentation is accurate, complete, and submitted within required timeframes.
- Support organizational initiatives by balancing shifting priorities while maintaining a high level of quality and accountability.
Credentialing Analyst
AMN Healthcare
04.2012 - 04.2023
- Streamlined credentialing processes to enhance efficiency and accuracy in provider onboarding.
- Analyzed compliance requirements to ensure adherence with regulatory standards and best practices.
- Developed training materials for staff to improve understanding of credentialing workflows and procedures.
- Collaborated with cross-functional teams to resolve discrepancies in provider credentials and documentation.
- Managed end-to-end credentialing and onboarding processes for healthcare professionals across multiple facilities.
- Coordinated with physicians, hospitals, licensing boards, and internal departments to ensure timely project completion.
- Led process improvement initiatives that streamlined workflows and increased operational efficiency.
- Prepared documentation for audits while ensuring compliance with accreditation and regulatory standards.
- Built and maintained strong relationships with internal and external stakeholders throughout the credentialing lifecycle.
- Managed multiple high-priority assignments simultaneously while consistently meeting service-level agreements and deadlines.
- Created standardized procedures and documentation to improve consistency and reduce processing time.
- Resolved complex operational issues through collaboration, research, and proactive communication.
Lead Teller
Bank of America
04.2008 - 04.2012
- Supervised daily operations, ensuring accuracy in cash handling and transaction processing.
- Trained and mentored team members on customer service best practices and compliance standards.
- Implemented workflow improvements to enhance efficiency in teller operations and reduce wait times.
- Resolved customer inquiries and issues, fostering strong relationships through effective communication.
Education
Bachelor of Science - Psychology
California State University, San Marcos
San Marcos, CASkills
- 13 years of experience supporting operations in highly regulated industries
- Proven ability to manage multiple priorities and deadlines simultaneously
- Experienced collaborating with cross-functional teams to deliver successful business outcomes
- Strong background in process improvement, workflow optimization, compliance, and stakeholder communication
- Recognized for problem-solving, organization, and driving operational excellence
Timeline
Pricing Analyst
The Hartford
04.2023 - Current
Credentialing Analyst
AMN Healthcare
04.2012 - 04.2023
Lead Teller
Bank of America
04.2008 - 04.2012
Bachelor of Science - Psychology
California State University, San Marcos