KRISTIN PALMIERI
Ramsey,NJ
Summary
Dedicated and hardworking Business Management graduate with a passion for Hospitality Management. Strong skills in management, sales, organization, and customer service. Proficient in Google Drive, Microsoft Word, and Microsoft Excel to streamline processes and enhance productivity in a dynamic work environment. Eager to contribute expertise and drive for excellence to a team-oriented organization in the hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
NAVA Health
Montvale, NJ
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Collaborated closely with patients to support their health goals and care plans, fostering trust based relationships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
L’Arte Della Pasticceria
Ramsey, NJ
07.2022 - 02.2024
- Maintain and monitor daily expenses and revenues.
- Coordinate with vendors and order supplies to ensure a fully stocked store.
- Onboard and train new hires on practices and procedures to ensure an effective and efficient work environment.
- Build friendly and professional relationships with customers to increase customer loyalty.
- Advise staff on customer service procedures to boost customer satisfaction.
Store Manager
Reinhold’s Quality Bakery
Waldwick, NJ
08.2018 - 07.2021
- Assign tasks to employees to ensure an efficient and productive working environment.
- Administer effective and professional solutions to satisfy customer grievances.
- Suggest new marketing strategies to higher level management to expand market reach.
- Approve customer orders and execute successful delivery and presentation.
Education
Bachelor of Science - Business Administration, Management Concentration
Ramapo College of New Jersey
Mahwah, NJ01.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Staff training and development
- Hospitality
Certification
ServeSafe Food Handler Certification 2022
Timeline
Manager
NAVA Health
03.2024 - Current
Assistant Manager
L’Arte Della Pasticceria
07.2022 - 02.2024
Store Manager
Reinhold’s Quality Bakery
08.2018 - 07.2021
Bachelor of Science - Business Administration, Management Concentration
Ramapo College of New Jersey