Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Kristin Payne

Nashville,United States

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Quote SpecialistCustomer Service RepresentativeOptometric TechnicianSalon Coordinator

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Nashville, United States, US
Open to relocation: Yes

Salary Range

$55000/yr - $200000/yr

Important To Me

Career advancementHealthcare benefitsStock Options / Equity / Profit Sharing

Summary

Personable and dedicated Professional with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Quote Specialist

Advanced Drainage Systems
Nashville, TN
12.2022 - 12.2025
  • Developed accurate quotes for drainage solutions while ensuring compliance with industry standards.
  • Collaborated with sales team to streamline quote generation processes, improving turnaround times.
  • Analyzed customer requirements to provide tailored product recommendations and pricing options.
  • Managed complex quote requests, coordinating with multiple departments for timely responses.
  • Reviewed and updated pricing structures to align with market trends and company objectives.

Customer Service Representative

Advanced Drainage Systems
Franklin, TN
08.2020 - 12.2022
  • Highly sought out Customer Service Rep for problem solving client concerns by the Atlantic Coast Sales team, including Regional Sales Manager and Zone Manager.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals while managing customer orders and requests from receiving to invoicing.
  • Utilizing new processes and software knowledge in the last year. Including, but not limited to, Esker, Cisco Finesse/Jabber, and Quote to Order.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Performing order entry with efficiency and urgency using Oracle Software.
  • Process customer requests using Esker Software, email, and/or phone.
  • Provide product information and technical resources.

Optometric Technician

H.m. Calvert Md And Associates
Franklin, TN
05.2016 - 08.2020
  • Training new employees on administration work, managing patient appointments, and selling contact lenses.
  • Created a position to manage Doctor referrals to other practices.
  • Pre-testing patients using Visual Acuity Testing, Auto-Refractor, Tonometer, Retinal Imaging System, and FDT.
  • Database management for all patients and creating orders through MVE Software.
  • Managing all patient appointments using The Appointment Book Software.
  • Raising daily Contact Lens sales by 20 – 30% since starting at the practice.
  • Filing and Billing Insurance Claims.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Salon Coordinator

Ulta Salon
Murfreesboro, TN
06.2014 - 06.2016
  • Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Supervised waiting area to maintain cleanliness and welcoming atmosphere.
  • Opened and closed salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Education

High School Diploma -

Sanderson High School
Raleigh, NC
06-2008

Skills

  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Data Entry and Analysis
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Goal oriented
  • Computer proficiency

Timeline

Quote Specialist

Advanced Drainage Systems
12.2022 - 12.2025

Customer Service Representative

Advanced Drainage Systems
08.2020 - 12.2022

Optometric Technician

H.m. Calvert Md And Associates
05.2016 - 08.2020

Salon Coordinator

Ulta Salon
06.2014 - 06.2016

High School Diploma -

Sanderson High School

Similar Profiles

CREATE PROFILE
Kristin Payne