Kristin Pepper
Panama City
Summary
Results-driven professional with 25 years in the corporate medical retail industry. Experience includes managing and growing million-dollar retail operations. Recent role in customer service at Clinton Bruner State Farm. Known for fostering employee development and promoting from within, seeking a dynamic environment to leverage skills and contribute to organizational success.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Clinton Bruner State Farm
Lynn Haven
12.2024 - Current
- Maintained high customer standards and executed policies effectively.
Delivered exceptional service to prevent policy cancellations.
Assessed client financial positions to identify beneficial opportunities.
Developed trusting relationships with clients through compassion and empathy training.
STORE MANAGER
AYR WELLNESS
Panama City
01.2021 - 10.2024
- Managed retail medical marijuana store, ensuring accurate inventory in compliance with DOH guidelines.
Coached and trained staff to enhance performance and achieve sales goals.
Utilized Excel and company spreadsheets for financial reporting and analysis.
Increased store revenue by 1.4 million dollars year-over-year.
Achieved annual revenue of 5.4 million dollars in 2022.
Oversaw hiring processes to build a skilled team aligned with business objectives. - Managed daily operations, optimizing store performance to meet customer needs.
- Oversaw inventory management, ensuring product availability and timely restocking to support sales.
- Trained and developed staff, improving customer service skills and enhancing overall customer experience.
Store Manager
Walgreens
Panama City Beach
01.1999 - 10.2019
- Managed daily operations to ensure smooth store performance.
- Trained and supervised staff to enhance customer service skills.
- Established inventory management procedures to ensure adequate stock availability.
- Developed marketing strategies to promote store products effectively.
- Analyzed sales data to identify trends and make informed decisions.
- Organized staff schedules to optimize coverage during peak hours.
- Ensured compliance with health and safety regulations in the store.
- Fostered a positive team environment to encourage employee engagement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Set customer service standards and evaluated staff adherence to improve service quality.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Formulated strategies that enhanced sales performance and increased overall profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Coordinated promotional events to boost product visibility and engage customers.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed relationships with suppliers to negotiate better prices.
Education
Associate of Arts -
Gulf Coast State College
Panama City, FL06-1995
Skills
- Customer relationship management
- Customer satisfaction
- Sales strategy
- Effective communication
- Written communication
- Telephone etiquette
- Problem solving
- Conflict mediation
- Dispute resolution
- Trust building
- Adaptability
- Time management
- Attention to detail
- Coordination
- Staff training
- Training development aptitude
- Adaptive team player
- Creative solutions
- Key holder experience
- Office equipment proficiency
- Reading comprehension
Timeline
Customer Service Representative
Clinton Bruner State Farm
12.2024 - Current
STORE MANAGER
AYR WELLNESS
01.2021 - 10.2024
Store Manager
Walgreens
01.1999 - 10.2019
Associate of Arts -
Gulf Coast State College