Kristin Perez
Seattle,WA
Summary
I'm a talented associate capable of multitasking without compromising quality on work performed. Dedicated to impeccable customer service to ensure a pleasurable experience with every interaction.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
02.2022 - Current
- Utilized GPS systems & navigated efficiently through various routes for timely food deliveries.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Enhanced customer satisfaction by delivering orders promptly and accurately, with an average Customer Rating of 4.98 (out of 5) and Completion Rate of 98%.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Security Supervisor
Allied Universal
01.2021 - 02.2022
- Acted as liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers.
- Frequently prepared written reports and logs, handling both common and crisis situations at the client site, calmly and efficiently.
Security Specialist
Allied Universal
04.2020 - 01.2021
- Provided excellent service to the client and their employees, keeping the community safe through access control.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Assisted visitors, employees, and vendors with navigating through various buildings.
Barista & Shift Supervisor
Starbucks
05.2019 - 02.2020
- Crafted quality drinks for customers and helped create a warm and inviting experience for them.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- As a shift supervisor I guided my teammates and helped support them in their duties.
Content Creator
Twitch.tv
01.2017 - 01.2019
- Created entertaining content on a live streaming service
- My target audience watched me create stories through improv acting & roleplay. I interacted with them and other content creators to craft stories for entertainment and creative purposes.
Sales Associate
JB Hi-Fi Bankstown Square
01.2012 - 01.2012
- Sold Navman navigation devices with a company contracted to sell these devices through JB Hi-Fi.
- Greeted and initiated conversations with customers walking into my section of the store
- I would introduce them to the product, explain the features and encourage them to consider buying this product over the other navigation brands.
Education
Diploma in Tourism - Tourism And Travel Management
Sydney Institute of Technology, NSW, Australia
Sydney, NSW, Australia11.2012
High School -
QLD Home Education
Brisbane, NSW, Australia01.2008
Skills
- Excellent written and verbal communication and interpersonal skills
- Bright personality with a focus for exceptional customer service
- Attention to detail and extremely goal oriented with effective time management
- Confident at negotiation and handling crisis situations calmly and efficiently
- Outstanding people skills and understanding on how to use initiative and independent judgment within established guidelines
Timeline
Delivery Driver
DoorDash
02.2022 - Current
Security Supervisor
Allied Universal
01.2021 - 02.2022
Security Specialist
Allied Universal
04.2020 - 01.2021
Barista & Shift Supervisor
Starbucks
05.2019 - 02.2020
Content Creator
Twitch.tv
01.2017 - 01.2019
Sales Associate
JB Hi-Fi Bankstown Square
01.2012 - 01.2012
Diploma in Tourism - Tourism And Travel Management
Sydney Institute of Technology, NSW, Australia
High School -
QLD Home Education
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