Kristin Richardson
Des Moines
Summary
Experienced service industry professional with over 20 years in leadership, training, and operations, now transitioning into the healthcare field. Proven ability to multitask, prioritize, communicate effectively, and perform under pressure. Recognized for dedication, reliability, and attention to detail, with a strong commitment to customer satisfaction, teamwork, and building positive working relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet and Restaurant Server
Django Restaurant
06.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Adapted to changing priorities during peak hours while maintaining high service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Volunteer
Joppa Non-profit Organization
09.2024 - Current
- Provided training for new volunteers, fostering a supportive environment.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
Education
Bachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IA04-2026
Associate of Science - Science
Folsom Lake College
Folsom, CAAssociate of Arts - Gender Studies
Folsom Lake College
Folsom, CASkills
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Positive attitude
- Leadership qualities
- Time management
- Adaptability and dependability
- Cultural awareness
Certification
Basic Life Support (BLS) – American Red Cross, 2027
OHRP Certified in Human Subjects Research Protection
Timeline
Volunteer
Joppa Non-profit Organization
09.2024 - Current
Banquet and Restaurant Server
Django Restaurant
06.2022 - Current
Bachelor of Science - Nursing
Mercy College of Health Sciences
Associate of Science - Science
Folsom Lake College
Associate of Arts - Gender Studies
Folsom Lake College