Ashenafi Teferi
Washington,DC
Summary
Dedicated and customer-focused hospitality professional with strong experience in hotel operations, banquet service, restaurant support, and guest relations. Experienced in working within fast-paced hotel environments including the Omni Shoreham Hotel and Marriott Hotel. Skilled in communication, problem-solving, teamwork, and guest assistance. Knowledgeable about Washington, DC attractions, transportation routes, and surrounding areas through hospitality and rideshare experience. Seeking a Bellman or Doorman position where strong guest service, professionalism, and local area knowledge can enhance guest experience.
Overview
2027
2027
years of professional experience
Work History
Convention Services / Restaurant Support / Banquet Server / Bar Porter
Omni Shoreham Hotel
Washington, DC
2013 - Current
- Worked in multiple hospitality departments including convention services, restaurants, banquet operations, and bar support
- Assisted guests with exceptional customer service and hospitality standards
- Supported event setup and breakdown for conventions and large gatherings
- Worked closely with hotel staff to ensure guest satisfaction
- Maintained professionalism in luxury hotel environments
- Developed strong teamwork and communication skills through cross-departmental support
Banquet Server & Bartender ( on Call)
Marriott International Hotel
Washington, DC
2015 - Current
- Delivered exceptional customer service during high-volume banquet events
- Set up and arranged dining areas according to event specifications
- Assisted with food and beverage service, ensuring timely delivery
- Maintained cleanliness and organization of serving stations throughout events
- Resolved guest inquiries and concerns to uphold satisfaction levels
Banking Professional
Awash International Bank
Ethiopia
- Assisted customers with banking services and financial transactions
- Maintained professional relationships with clients
- Demonstrated accuracy, confidentiality, and strong customer service skills
- Developed professional communication and problem-solving abilities
Banking Professional
United International Bank
Ethiopia
- Provided customer support and banking assistance
- Managed financial documentation and daily banking operations
- Maintained excellent client communication and professionalism
Education
Bachelor’s Degree - Marketing Management
Addis Ababa University
EthiopiaDiploma - Studies in Accounting
Addis Ababa Commercial College
EthiopiaSkills
- Excellent Guest Service & Hospitality
- Strong Communication & Interpersonal Skills
- Knowledge of Washington, DC Area & Attractions
- Team Collaboration & Multitasking
- Problem-Solving Skills
- Banquet & Convention Service Operations
- Bartending & Bar Support
- Restaurant & Food Service Assistance
- Professional Appearance & Positive Attitude
- Ability to Work Under Pressure
- Time Management & Reliability
- Strong hospitality and guest-service background
- Experience working in luxury hotel environments
- Friendly, professional, and welcoming personality
- Knowledge of Washington, DC landmarks, attractions, and transportation
- Ability to assist guests with directions, luggage, and transportation needs
- Excellent teamwork and communication skills
- Reliable, hardworking, and adaptable
- Advanced Computer Skills
Timeline
Banking Professional
Awash International Bank
Convention Services / Restaurant Support / Banquet Server / Bar Porter
Omni Shoreham Hotel
2013 - Current
Banquet Server & Bartender ( on Call)
Marriott International Hotel
2015 - Current
Banking Professional
United International Bank
Bachelor’s Degree - Marketing Management
Addis Ababa University
Diploma - Studies in Accounting
Addis Ababa Commercial College
Additional Experience
Rideshare Driver (Part-Time), Washington, DC Area
- Developed excellent knowledge of downtown Washington, DC and surrounding neighborhoods
- Assisted passengers with navigation, transportation, and local recommendations
- Strengthened customer service and interpersonal communication skills
- Familiar with hotels, airports, tourist attractions, restaurants, and transportation routes throughout the DC metropolitan area