Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Richter

Northglenn,CO

Summary

Experienced Sr. App Dev Data Analyst with over 19 years of experience in Health Care and Health Care Software Development. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

12
12
years of professional experience

Work History

Sr. App Dev Data Analyst

Waystar, Inc
Denver, CO
08.2021 - Current
  • Worked with Development team and triaged help tickets for validity. When development support is needed, provided technical requirements to fix issue.
  • Worked directly with Product Management as a SME on the Authorization products and industry requirements.
  • Continue to cultivate our vendor relationship with our Medical Necessity provider. This includes technical discussions around new capabilities. Submitting support tickets and working with vendor to resolve. Implementing custom functionality for clients.
  • Supported sales team on calls with industry knowledge. Being able to talk "Authorization" and help understand solutions the client needs.
  • Providing support on technical discovery calls with clients. Understanding how clients are integrating to Waystar's solution and how to effectively connect.
  • Provide technical support for EPIC 278 implementations.

Product Manager

Waystar
Denver, CO
04.2020 - 08.2021
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Coordinated project planning and execution with team members and team leads.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Assessed vendor products and maintained positive vendor relations.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Championed customer experience through expert analyzation and communication.

Advisory Product Owner

Recondo Technology Inc.
Denver, Colorado
04.2019 - 04.2020
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Collaborated with development team on requirement definition, product training and product questions.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Contacted proper stakeholders to share changes to project scope and timelines.
  • Suggested enhancements to product design that would improve user experience.
  • Managed multiple projects effectively in demanding environment with tight deadlines.
  • Converted project specifications into drawings and other materials that would be used to create product.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Focused on building critical features up front in order to identify constraints and technical challenges.

Product Owner

Recondo Technology Inc.
Denver, CO
01.2016 - 04.2019
  • Collaborated with development team to create the new Auth-DP offering called AuthInitiate in 2017
  • Designed and collaborated with the development team to release the new Auth-DP integration, RTA, Recondo's EPIC 278I, 278R and 278N support.
  • Oversaw entire product deployments from vision and creation to rollout and delivery across the Recondo offerings (Auth, Eligibility and SurePayHealth)
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.

Product Management Analyst

Recondo Technology Inc.
Denver, CO
11.2014 - 01.2016
  • Prepared product related materials and documentation for sales, marketing and end-users. Along with white-papers used to explain product functionality.
  • Prepared product statements and customization proposals for existing customers or new prospects.
  • Worked with development team on design and requirement management of new and existing products.
  • Identified new business requirements through analyzing market data, customer requirements, competitive offerings and overall industry direction.
  • Assisted in roadmap definition.

Manager

Recondo Technology Inc.
Denver, CO
01.2014 - 11.2014
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Lead Business Analyst team
  • Lead Development team
  • Wrote technical/functional requirements
  • SME on Auth-DP product line
  • Met with Account Management team on Auth clients to review training and suggest work flow.
  • Review development tickets
  • Complete iteration planning
  • Work with Product Management on product definition and functionality.
  • Performed industry analysis on payer capabilities/support with Authorizations.
  • Performed industry analysis on changes needed to support ICD-10 conversion.
  • Wrote test plan and assisted in UAT for clients requesting ICD-10 capabilities.

Lead Business Analyst

Recondo Technology Inc.
Greenwood Village, CO
07.2010 - 01.2014
  • Worked one-on-one with clients to improve the functionality of Recondo's Auth Status product.
  • Surveyed clients to ascertain requirements and expectations for Auth Submit and Auth Notification products for appropriate implementation and workflow.
  • Researched competitors to build report of rising trends in Payer Connection for the Auth Status product.
  • Assisted client services and implementation teams to improve client satisfaction.

Education

Bachelor of Science - Interdisciplinary Studies

South Dakota School of Mines And Technology
Rapid City, SD
05.2003

Skills

  • Customer Communication
  • Business Requirements
  • Business Analysis
  • Client Requirements
  • Bug Fixes
  • Sales and Marketing Support
  • Requirements Analysis
  • Front End Revenue Cycle

Timeline

Sr. App Dev Data Analyst

Waystar, Inc
08.2021 - Current

Product Manager

Waystar
04.2020 - 08.2021

Advisory Product Owner

Recondo Technology Inc.
04.2019 - 04.2020

Product Owner

Recondo Technology Inc.
01.2016 - 04.2019

Product Management Analyst

Recondo Technology Inc.
11.2014 - 01.2016

Manager

Recondo Technology Inc.
01.2014 - 11.2014

Lead Business Analyst

Recondo Technology Inc.
07.2010 - 01.2014

Bachelor of Science - Interdisciplinary Studies

South Dakota School of Mines And Technology

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Kristin Richter