KRISTIN RODGERS

-Entered all Purchase and Refinance Orders for my assigned team of agents and Lenders (25 agents total)

-Ensured Commitments were delivered to all parties once ready

-Outlined all Title Clearance Items needed

-Obtained Payoffs for Mortgages, Tax Liens, and Judgments.

-Obtained Discharges of Liens as needed

-Scheduled closings once file was clear to close

-Logged into the phone queue daily and took calls from Agents, Lenders, Attorneys, Buyers, and Sellers.

-Coordinated Mobile Closings as needed

• Review all document packages for accuracy
• Log all errors made by Initial Review Team
• Research and advise on Property Title Commitment Issues
• Log mailing records for document packages
• Streamlined workflow processes by collaborating with team members on effective document management strategies.
• Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
• Assist with review for high priority time sensitive files

• Worked with USAA, Wells Fargo, and Pennymac to facilitate refinance transactions
• Balanced the file with lender and title figures
• Verified payoffs e.g: mortgage payoffs, tax lien payoffs, divorce payoffs
• Verified taxes due
• Verified correct vesting
• Qualified for annual performance based bonus
• Excellent communication with both lenders and borrowers as well as internal communication
• Was given extra tasks such as working the disbursement rejection queue as well as recording overage/shortage reports

• Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
• Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
• Prepared closing documents with care to eliminate errors or delays in processes.
• Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
• Worked files efficiently from start to close including disbursement, e recording, issuing policies, and handling post closing issues.

• Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
• Ordered demands, HOA statements, evidence of insurance, payoffs, releases, death certificates, divorce decrees, and all other applicable title clearance documents.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Answered customer questions to maintain high satisfaction levels.
• Worked at a high volume for both refinance and purchase escrow officers ensuring all files were worked meticulously and all title issues were cleared and file was ready for closing.

• Maintained regular communications with clients to discuss and resolve issues.
• Performed title searches, ordered reports and obtained clearance documents.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.