Cheryl Harman
Clermont,FL
Summary
Energetic customer service professional. Driven by passion offering a positive memorable relationship experience. Enhance customer experiences by active listening, building trust and loyalty to positively impact company mission statement and success.
Overview
17
17
years of professional experience
Work History
Escrow Services/Signing Agent
Equitable Title National Group/Oxford Title Agency
01.2017 - 09.2024
- Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
- Enhanced client satisfaction by providing timely updates on the status of their transactions and addressing concerns proactively.
- Contributed to increased company revenue by delivering exceptional service that resulted in repeat business from satisfied clients.
- Demonstrated flexibility by adapting to unexpected changes in scheduling or document requirements on short notice.
Title Processor
The Closing Boutique, LLC
06.2015 - 01.2017
- Processed escrow, order payoffs, HOA estoppels and complete lender title work in a timely manner
- Coordinated funding settlement with buyers, sellers, brokers, agents, lenders and attorneys celebrating the final closing process.
- Worked proactively with lenders to resolve discrepancies discovered during the examination phase before they escalated into larger issues.
Client Services Manager
SunTrust Bank
12.2013 - 06.2015
- Developed new employees and on-going performance assessment of current employees.
- Lead branch operations team performing daily tasks to include staff scheduling, main vault, ATM and teller cash drawers
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Rewarded highest customer satisfaction survey for a six member teller team.
Regional Banking Operations Officer
BankUnited
05.2012 - 12.2013
- Supervised a team of seven branches in compliance of federal banking regulation guidelines.
- Consistently received an "Excellent" audit rating on internal annual assessments for all seven branches.
- Updated and published standard operating procedures using customer and employee input and feedback resulting in clearer instruction for users.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
Assistant Branch Manager
Fifth Third Bank
02.2008 - 05.2012
- Mentored and trained new hire team members on corporate sales structure and business development
- Developed branch audit system, including procedures assuming compliance of government federal banking guidelines
- Awarded "Presidents Operations Excellence Circle".
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Education
Skills
- Superior customer service
- Meticulous attention to detail
- Function in a team environment or independently
- Analytical & detailed problem solver
- Organization and time management
- Advanced communication skills
- Critical thinker in a fast paced environment
- Florida Notary Public
VOLUNTEER EXPERIENCE
- Park Volunteer for the State of Florida
- Community volunteer with Sommer Sports of Lake County, FL
- Member of Orlando Dragon Boat Racing Club
Timeline
Escrow Services/Signing Agent
Equitable Title National Group/Oxford Title Agency
01.2017 - 09.2024
Title Processor
The Closing Boutique, LLC
06.2015 - 01.2017
Client Services Manager
SunTrust Bank
12.2013 - 06.2015
Regional Banking Operations Officer
BankUnited
05.2012 - 12.2013
Assistant Branch Manager
Fifth Third Bank
02.2008 - 05.2012
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