Lucas Schlussel
Clermont,FL
Summary
Dynamic Attractions Coordinator at Walt Disney World Resort with a proven track record in staff training and guest relations. Expert in incident reporting and equipment operation, successfully mentoring hundreds of new cast members. Committed to maintaining a safe and engaging environment, enhancing guest experiences through effective communication and proactive safety measures.
Overview
13
13
years of professional experience
Work History
Attractions Coordinator
Walt Disney World Resort
Orlando, FL
12.2019 - Current
- Assisted guests with rides and attractions to facilitate fun and exciting experiences.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with guests, cast members and leaders.
- Trained new cast members on safety procedures and customer service tactics.
- Maintained professional, organized, and safe environment for cast and guests.
- Managed and motivated cast to be productive and engaged in work.
Attractions Trainer
Walt Disney World Resort
Orlando, FL
05.2012 - 09.2018
- Demonstrated ride and guest issue resolution through on-job training sessions.
- Trained and mentored 100s of new cast members hired to fulfill attraction specific roles.
- Conducted pre-opening and closing tasks and inspections.
- Explained ways to recognize potential safety issues during ride.
- Communicated ride safety instructions clearly to guests.
Education
High School Diploma -
East Ridge High School
Clermont, FL05.2010
Skills
- Staff training and development
- Maintenance coordination
- Guest relations management
- Incident reporting
- Hospitality and accommodation
- Equipment operation
Timeline
Attractions Coordinator
Walt Disney World Resort
12.2019 - Current
Attractions Trainer
Walt Disney World Resort
05.2012 - 09.2018
High School Diploma -
East Ridge High School