Lucas Schlussel
Clermont,FL
Summary
Dynamic Attractions Coordinator at Walt Disney World Resort with a proven track record in staff training and guest relations. Expert in incident reporting and equipment operation, successfully mentoring hundreds of new cast members. Committed to maintaining a safe and engaging environment, enhancing guest experiences through effective communication and proactive safety measures.
Overview
13
13
years of professional experience
Work History
Attractions Coordinator
Walt Disney World Resort
12.2019 - Current
- Assisted guests with rides and attractions to facilitate fun and exciting experiences.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with guests, cast members and leaders.
- Trained new cast members on safety procedures and customer service tactics.
- Maintained professional, organized, and safe environment for cast and guests.
- Managed and motivated cast to be productive and engaged in work.
Attractions Trainer
Walt Disney World Resort
05.2012 - 09.2018
- Demonstrated ride and guest issue resolution through on-job training sessions.
- Trained and mentored 100s of new cast members hired to fulfill attraction specific roles.
- Conducted pre-opening and closing tasks and inspections.
- Explained ways to recognize potential safety issues during ride.
- Communicated ride safety instructions clearly to guests.
Education
High School Diploma -
East Ridge High School
Clermont, FL05.2010
Skills
- Staff training and development
- Maintenance coordination
- Guest relations management
- Incident reporting
- Hospitality and accommodation
- Equipment operation
Timeline
Attractions Coordinator
Walt Disney World Resort
12.2019 - Current
Attractions Trainer
Walt Disney World Resort
05.2012 - 09.2018
High School Diploma -
East Ridge High School
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