Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethany Drake

Orlando,FL

Summary

Outgoing Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Attractions Coordinator

Walt Disney Parks And Resorts
06.2022 - Current
  • Coordinated efficient attraction schedules for optimal visitor flow and satisfaction.
  • Trained and supervised staff, resulting in consistently high level of guest service.
  • Managed budget allocations for attraction operations, ensuring cost-effective practices.
  • Implemented effective crowd control measures during peak periods to maintain positive environment.
  • Conducted regular performance evaluations of attraction staff, providing feedback for improvement.
  • Reduced wait times at popular attractions by optimizing scheduling and staff allocation strategies.
  • Provided exceptional customer service by addressing guest concerns and resolving issues promptly.
  • Improved overall attractions safety with thorough daily inspections and maintenance tasks.
  • Collaborated with marketing team to promote attractions, increasing attendance rates.

Veterinary Technician

Banfield Animal Hospital
01.2021 - 06.2022
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.

Receptionist

North Star Veterinary Hospital
01.2018 - 05.2021
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Associate of Science - Health Sciences

Wilmington University
New Castle, DE
12.2024

Skills

  • Guest Experience
  • Attraction Operations
  • Time Management
  • Crowd Security
  • Teamwork and Collaboration
  • Employee Training
  • Safety Inspections
  • POS Systems

Certification

  • Attractions Trainer - 2022-2024
  • Certified in Hospitality and Tourism Management, UCF - 2023

Timeline

Attractions Coordinator

Walt Disney Parks And Resorts
06.2022 - Current

Veterinary Technician

Banfield Animal Hospital
01.2021 - 06.2022

Receptionist

North Star Veterinary Hospital
01.2018 - 05.2021

Associate of Science - Health Sciences

Wilmington University

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Bethany Drake