Kristin Rodriguez

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Interacted kindly with patients and families and displayed a positive, outgoing attitude, establishing long-term, professional relationships.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Administered medication as directed by physician.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Monitored progress and documented patient health status changes to keep care team updated.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Transported clients for medical and personal outings.
• Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Facilitated personal hygiene management, feeding and ambulation.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Transported patients between rooms and appointments or testing locations.
• Delivered high-quality care to rehabilitation therapy patients in hospital facility.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Provided transportation to school.
• Administered prescribed medications under direction of physician.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Provided transportation and appointments management.
• Provided mobility assistance such as walking and regular exercising.
• Assisted disabled clients to support independence and well-being.
• Offered patients emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Facilitated personal hygiene management, feeding and ambulation.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Remained alert to problems or health issues of clients and competently responded.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

• Cleans offices, patients’/residents’ rooms, dorms, classrooms, schools, common areas, lavatories, halls, food service areas and any other areas that may require attention.
• Sweeps, mops, scrubs, polishes floors and vacuums hallways, stairs and office space.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances,
• Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
• Interacted with hospital staff, patients and families to demonstrate good customer service techniques
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Practiced established infection control methods to reduce risks to patients, families and medical staff.
• Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
• Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

• Stowing, picking, packing, and shipping orders.
• Receive and put away Inventory.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Use scanners to read bar codes on products.
• View prompts on screens and follow the direction for some tasks.
• Troubleshoot issues, ensure product meets quality requirements.
• Worked safely around moving machinery.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Performs a variety of diversified laundry duties in the hotel include the operation of a variety of institutional laundry equipment.
• Heavy- duty washers, tumblers, manglers, ironer, and related equipment).
• Weigh, wash, iron, fold, stock and deliver laundry items.
• Conducts inventories from housekeeping linen rooms daily.
• Prepares orders of clean linen from inventories to be delivered back to linen rooms.
• Places clean linen on the shelves in an orderly manner.
• Collects all dirty linen throughout the hotel and bring back to the plant for processing.
• Perform a variety of tasks including collecting and sorting soiled linen, loading and unloading machines, and folding clean linen.
• Load/unload linen into washers.
• Select proper washing formula on controllers.
• Hoist linen into dryer, select proper drying setting.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Delivering excellent customer care and create sustainable value for customers via phone for the contact center.

• Duties handling information requests, billing and benefits explanations, and explain company policies and procedures, and serves as the first point of contact from the general public, Carriers,Brokers and Assisters.

• Assisting callers with Marketplace health insurance platform and system related questions and providing call support for Brokers and Assisters.

• Services both inbound and outbound calls, researching, processing and resolving customer questions regarding access, choices for Marketplace health insurance.

• Uses computerized systems for tracking, information gathering and troubleshooting. Utilizes resource materials, policies and procedures, handouts, databases and training opportunities to insure accuracy and quality of all aspects of customer service interactions.

• Adheres to call quality auditing guidelines and principles and achieves operational expectations specific to "Availability" and,"Call quality" with emphasis on "Average Call Handle Time" and other defined individual and departmental metrics.

• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the program image.

• Documents and maintains systematic records of calls and customer interactions by entering notes in a clear, accurate and concise manner for effective interpretation by others who access as appropriate.

• Develops and maintains positive customer relations and coordinates with others as prescribed to ensure customer requests and questions are handled appropriately and timely.

• Provide troubleshooting assistance to customers with technical issues in regards to internet, cable, and phone services

• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals

• Ability to read and interpret documents such as procedure manuals,work instructions and software manuals

• Ability to navigate through multiple computer applications with speed and accuracy

• Backfill for Chat Department then permanent chat agent

• Assist Supervisor with helping team members and agents on the floor needing further assistance with troubleshooting, navigating, etc.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures

• Receive high volume of incoming phone calls and respond to inquiriesin a manner which meets high quality, productivity and otherperformance standards.

• Provide information regarding products and services,billing, repair, collections and respond to other types ofinquiries.

• Respond to customer complaints in a professional manner; attemptto resolve complaints successfully in accordance with establishedguidelines.

• POC/Team lead, assisted supervisor with helping out fellowteam members and agents on the floor needing further assistancewith troubleshooting, navigating tools, managing call flow etc.

• Filled in when supervisors were not in the call center with managingteam, taking supervisor calls and being help desk after hours for theentire center.

• Technical support for phones, cable and internet.